Operations Specialist

Noah Interactive Ventures Inc.; Pasig; On-site; PHP 223,000 - 391,000; Full time

Job summary

Soul Good is hiring an Operations Specialist to support daily store operations, ensure guest satisfaction, and coordinate with kitchen and service teams for smooth operations.

The ideal candidate has strong leadership, customer service, and organizational skills, with experience in hospitality, food safety, and inventory management. Flexible hours including weekends may be required.

Qualifications

• Graduate of BS in Hotel and Restaurant Management (HRM) or related hospitality course.
• 2–3 years of experience in food and beverage or restaurant industry.
• Supervisory/leadership experience in cafe/restaurant/hospitality is a plus.
• Experience in front-of-house and back-of-house operations including customer service, kitchen coordination, inventory management, and daily operations.

Responsibilities

• Support and oversee daily store operations.

Skills

Leadership

Customer service

Organization

Food safety

POS systems

Sales reporting

Inventory monitoring

Multitasking

Education

BS in Hotel and Restaurant Management (HRM)

Tools

POS systems

Job description

WE'RE HIRING: OPERATIONS SPECIALIST – SOUL GOOD

Are you passionate about hospitality, customer service, and operational excellence? Join Soul Good and be part of a team committed to creating exceptional dining experiences and meaningful customer connections.

Position: Operations Specialist

Qualifications

Education:

• Graduate of BS in Hotel and Restaurant Management (HRM) or any related hospitality course.

Work Experience:

• At least 2–3 years of experience in the food and beverage or restaurant industry.

• Previous supervisory or leadership experience in a café, restaurant, or hospitality setting is an advantage.

• Experience in both front-of-house and back-of-house operations, including customer service, kitchen coordination, inventory management, and daily operations.

Skills and Competencies:

• Strong leadership and team coordination skills.

• Excellent customer service and communication abilities.

• Highly organized and detail-oriented in handling day-to-day operations.

• Knowledgeable in food safety, hygiene standards, and kitchen procedures.

• Proficient in sales reporting, inventory monitoring, and POS systems.

• Ability to multitask and work efficiently in a fast-paced environment.

Personality and Values:

• Reliable, responsible, and proactive.

• Professional, warm, and approachable—aligned with Soul Good's friendly and soulful culture.

• Strong integrity, accountability, and sense of ownership.

• Passionate about hospitality, good food, and creating memorable customer experiences.

Availability:

• Willing to work flexible hours, including weekends and holidays.

• Adaptable to shifting schedules based on operational requirements.

Key Responsibilities:

• Support and oversee the daily operations of the store.

• Ensure excellent customer service and guest satisfaction.

• Monitor inventory levels and coordinate replenishment when necessary.

• Assist in managing staff schedules and operational workflows.

• Maintain cleanliness, food safety, and quality standards.

• Prepare operational reports and monitor sales performance.

• Coordinate effectively with kitchen and service teams to ensure smooth operations.