Overview
Educational Background: A bachelor's degree in Business Administration, Hospitality Management, or a related field is typically required. Alternatively, equivalent experience in a managerial or café-related role may be considered.
Experience
- At least 3-5 years of managerial experience in a café, restaurant, or hospitality environment, with a proven track record of overseeing day-to-day operations, managing teams, and ensuring customer satisfaction.
- Experience in financial management, including budgeting, forecasting, and cost control.
Leadership Skills
- Strong leadership qualities with experience in managing, coaching, and developing teams, fostering a positive work environment.
- Ability to motivate and inspire staff to meet performance targets and provide excellent customer service.
Communication Skills
- Excellent verbal and written communication skills, with the ability to communicate effectively with staff, customers, suppliers, and senior management.
Financial Acumen
- Strong financial management skills, including the ability to track and manage budgets, analyze sales data, and identify areas for cost savings and revenue growth.
Health & Safety Knowledge
- Thorough understanding of health and safety regulations and food safety standards. Certification in food safety is typically required.
Problem-Solving Skills
- Ability to resolve operational and customer service challenges promptly and effectively, ensuring the café runs smoothly.