Operations Specialist

Crystal Image Paper Marketing Corporation; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Crystal Image Paper Marketing Corporation in Manila seeks a strategic and analytical Operations Specialist to lead and streamline daily operations across Sales, Procurement, Customer Support, Accounting, Warehouse and Logistics.

You will drive cross-functional alignment, implement SOPs, optimize end-to-end workflows, oversee order-to-cash processes, monitor OTIF and inventory accuracy, and deliver weekly executive reports to support data-driven decision making.

Qualifications

• Bachelor’s degree in a related field is required.
• Experience spanning multiple business functions with leadership experience is required.
• Solid working knowledge of ERP, CRM, and Inventory Management Systems.
• Advanced Microsoft Excel skills are required.

Responsibilities

• Provide operational leadership and guide cross-functional teams.
• Eliminate silos by improving cross-departmental workflows and enforcing SOPs.
• Oversee Sales support, order-to-cash, invoicing, and billing processes.
• Monitor warehouse, logistics, and inventory accuracy; ensure OTIF delivery.
• Partner with Finance/Accounting on invoicing and DR validation; manage admin ops.
• Prepare and present weekly/monthly operational reports for executives.

Skills

ERP systems

CRM systems

Inventory management

Microsoft Excel

Education

Bachelor’s Degree in Business Administration / Industrial Engineering / Operations Management / Supply Chain Management

Job description

Role Summary

We are seeking a strategic and analytical Operations Specialist with strong leadership capabilities to oversee, streamline, and optimize daily business operations across all departments. In this role, you will serve as a key operational leader—guiding cross-functional teams across Sales, Procurement, Customer Support, Accounting, Warehouse, and Logistics to ensure seamless execution, high performance standards, and strict process compliance.

Key Responsibilities

1. Operational Leadership & Team Guidance

• Lead and mentor operational support staff and cross-functional teams.

• Drive alignment across departments, foster accountability, and guide teams through operational challenges to meet company objectives.

2. Cross-Departmental Workflow & Process Optimization

• Act as the operational bridge between Sales, Procurement, Accounting, Warehouse, and Logistics to eliminate silos and reduce bottlenecks.

• Establish and enforce SOPs and recommend digital or procedural process automation.

3. Sales Support & Order-to-Cash Operations

• Monitor the end-to-end customer journey from order entry, payment verification, and billing up to final dispatch.

• Handle escalated customer inquiries and billing issues.

4. Supply Chain, Warehouse & Logistics Oversight

• Audit daily warehouse dispatch queues and delivery schedules to guarantee high OTIF fulfillment rates.

• Coordinate with inventory controllers to ensure system accuracy between ERP billing and physical stock counts.

5. Finance, Procurement & Administrative Operations

• Partner with Accounting to ensure timely invoicing and DR validation.

• Oversee general office administration, warehouse asset maintenance, and operational software licensing.

6. Performance Analytics & Executive Reporting

• Monitor company-wide operational metrics (processing times, delivery lead times, inventory turnover).

• Prepare weekly/monthly operational reports for executive decision-making.

Key Qualifications & Requirements

• Education: Bachelor’s Degree in Business Administration, Industrial Engineering, Operations Management, Supply Chain Management, or a related field.

• Experience: Minimum 3–5 years of broad operational experience spanning multiple business functions, including proven experience leading teams or projects.

• Technical Skills:

  • Solid working knowledge of ERP, CRM, and Inventory Management Systems.

  • Advanced Microsoft Excel skills.

• Core Competencies:

  • Strong leadership presence, strategic thinking, problem-solving under pressure, and exceptional cross-functional coordination capabilities.