Japanese-Speaking Operations Senior Associate (Fintech)

Hytech; Manila; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

Rice, medical, clothing, and laundry (

Non-taxable allowances

Coffee and snacks

Employee referral program

Career development

Team-building events

Birthday celebrations

Job summary

Hytech is a leading management consulting firm in the Fintech sector, expanding its Philippines team to support 24/7 global accounts. The role focuses on customer support and operations with a strong emphasis on Japanese language proficiency and data-driven problem solving.

You will handle live chat and email inquiries, verify client documents hourly, and produce reports while meeting quarterly KPIs in a fast-paced environment.

Qualifications

• Excellent command of Japanese, spoken and written; JLPT N1 preferred.
• Able to work under pressure in fast-paced environment.
• Quick-thinking with strong logic and analytical skills.
• Fast learner with ability to acquire new knowledge and tools.
• Strong problem-solving and independent thinking; detail-oriented.
• Proactive, hardworking with team spirit.
• Experience in customer support or operations in finance or IT is a plus.
• Willing to rotate shifts including mornings, evenings, weekends, holidays.

Responsibilities

• Process client requests and resolve issues via live chat and email using the CRM system, ensuring accuracy.
• Escalate issues to specialists through Zendesk or Freshworks and update clients on status.
• Verify documents submitted by clients hourly.
• Prepare and interpret reports and documentation with accuracy.
• Attend company seminars and meet assessment targets to understand business functions.
• Achieve quarterly KPI targets set by the Customer Support Manager.
• Perform other ad hoc tasks as assigned.

Skills

Japanese language

Under pressure

Analytical skills

Fast learner

Problem solving

Team collaboration

Customer support experience

Education

JLPT N1 or equivalent

Tools

Zendesk

Freshworks

CRM system

Job description

Hytech is a leading management consulting firm in the Fintech sector, expanding its Philippines team to support 24/7 global accounts. The role focuses on customer support and operations with a strong emphasis on Japanese language proficiency and data-driven problem solving.

You will handle live chat and email inquiries, verify client documents hourly, and produce reports while meeting quarterly KPIs in a fast-paced environment.