Operations Risk & Monitoring Manager (Hybrid)

American Express Company; Taguig; Hybrid; PHP 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Hybrid work model

Competitive base salaries

Bonus incentives

Health benefits (medical, dental, etc)

Job summary

American Express is seeking a Manager of Monitoring & Testing in Taguig City, Philippines, to lead a diverse team focused on embedding effective operational risk management into day-to-day operations. The role requires collaboration across multiple business units and geographies.

You will oversee independent testing, develop risk coverage, monitor trends, and drive reporting to ERM Committee and senior management, while sharing insights and best practices across the enterprise.

Qualifications

• 3+ years experience in operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills.
• Experience in process governance and alignment with policies, regulatory frameworks, and operational standards.
• Robust analytical and problem-solving skills to analyze data, identify trends, and evaluate risk scenarios.

Responsibilities

• Manage an independent testing and monitoring program based on an annual risk assessed plan and testing methodology.
• Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan.
• Independently monitor operational risk trends and activities.
• Manage and perform an effective challenge process based on defined criteria and incorporate into the annual plan.
• Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks.
• Coordinate a holistic, de-duplicated independent risk assessment process.
• Proactively identify areas for high risk for intervention.
• Manage cross-functional Communities of Practice to share best practices and pioneer new methodologies.
• Drive reporting to the ERM Committee, Board of Directors and Senior Management on OR topics and provide support and oversight with Communities of Practice.
• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise.

Skills

Operational risk management

Project management

Communication

Interpersonal skills

Education

Bachelor's Degree in Finance, Business, Risk Mgmt.

Job description

American Express is seeking a Manager of Monitoring & Testing in Taguig City, Philippines, to lead a diverse team focused on embedding effective operational risk management into day-to-day operations. The role requires collaboration across multiple business units and geographies.

You will oversee independent testing, develop risk coverage, monitor trends, and drive reporting to ERM Committee and senior management, while sharing insights and best practices across the enterprise.