Quality & Reporting Analyst - Data-Driven Ops & QA

American Express Company; Taguig; Híbrido; PHP 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive base salary

Bonus incentives

Comprehensive medical benefits

Career development opportunities

Descripción de la vacante

American Express in Taguig, Philippines is seeking a Quality & Reporting Analyst to support operational excellence and compliance through data-driven reporting. You will produce program-level reports, monitor performance trends, and deliver insights that improve customer outcomes and risk controls.

This role requires strong analytical skills, attention to detail, and advanced Excel capabilities. You will partner with cross-functional teams to translate findings into actionable recommendations

Formación

• 3+ years of experience in customer service, sales support, operations, call center, quality assurance, reporting, analytics, or a related environment.
• Ability to analyze performance metrics and reporting to identify trends, risks, and opportunities for operational improvement.
• Strong attention to detail with a focus on accuracy, data integrity, process adherence, and quality outcomes.
• Strong verbal and written communication skills, including the ability to summarize complex data into clear insights and recommendations.
• Demonstrated commitment to compliance, risk management, and maintaining high standards of control rigor.

Responsabilidades

• Support and execute quality control activities in Tele-Acquisition and Tele-Enablement.
• Monitor, evaluate, and assess colleague interactions and outputs for policy, regulatory, risk, and brand adherence.
• Produce recurring and ad hoc program-level reports that provide insights into performance trends, control effectiveness, and risks.
• Analyze large datasets to identify patterns, gaps, root causes, and opportunities for process improvement.
• Track, validate, and report on key quality and operational metrics with data integrity.
• Partner with leadership to translate reporting insights into actionable recommendations that improve quality and customer outcomes.
• Support governance routines, control validations, quality reviews, and reporting readiness.

Conocimientos

Data analysis

Attention to detail

Communication skills

Time management

Stakeholder collaboration

Problem solving

Educación

Associate's or Bachelor's degree preferred

Herramientas

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descripción del empleo

American Express in Taguig, Philippines is seeking a Quality & Reporting Analyst to support operational excellence and compliance through data-driven reporting. You will produce program-level reports, monitor performance trends, and deliver insights that improve customer outcomes and risk controls.

This role requires strong analytical skills, attention to detail, and advanced Excel capabilities. You will partner with cross-functional teams to translate findings into actionable recommendations