Manager - Operations Risk Management

American Express Company; Taguig; Hybrid; PHP 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Hybrid work model

Competitive base salaries

Bonus incentives

Health benefits (medical, dental, etc)

Job summary

American Express is seeking a Manager of Monitoring & Testing in Taguig City, Philippines, to lead a diverse team focused on embedding effective operational risk management into day-to-day operations. The role requires collaboration across multiple business units and geographies.

You will oversee independent testing, develop risk coverage, monitor trends, and drive reporting to ERM Committee and senior management, while sharing insights and best practices across the enterprise.

Qualifications

• 3+ years experience in operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills.
• Experience in process governance and alignment with policies, regulatory frameworks, and operational standards.
• Robust analytical and problem-solving skills to analyze data, identify trends, and evaluate risk scenarios.

Responsibilities

• Manage an independent testing and monitoring program based on an annual risk assessed plan and testing methodology.
• Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan.
• Independently monitor operational risk trends and activities.
• Manage and perform an effective challenge process based on defined criteria and incorporate into the annual plan.
• Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks.
• Coordinate a holistic, de-duplicated independent risk assessment process.
• Proactively identify areas for high risk for intervention.
• Manage cross-functional Communities of Practice to share best practices and pioneer new methodologies.
• Drive reporting to the ERM Committee, Board of Directors and Senior Management on OR topics and provide support and oversight with Communities of Practice.
• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise.

Skills

Operational risk management

Project management

Communication

Interpersonal skills

Education

Bachelor's Degree in Finance, Business, Risk Mgmt.

Job description

Manager - Operations Risk Management

Taguig City, Manila, Philippines(Hybrid)

Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Operational Risk Management is looking for a Manager of Monitoring & Testing to manage a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Manage an independent testing and monitoring program based on an annual risk assessed plan and testing methodology


• Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan


• Independently monitor operational risk trends and activities


• Manage and perform an effective challenge process based on a defined criteria and build in to annual plan


• Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks


• Coordinate a holistic, de-duplicated independent risk assessment process


• Proactively identify areas for high risk for intervention


• Manage cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies


• Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice


• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities


• Excellent project management, communication, and interpersonal skills


• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards


• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous


• Experience in at least one of the following:


• Translating operational risk strategy and appetite into execution guidelines


• Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds


• Oversee the implementation of the operational risk governance frameworks


• Communicating and ensuring understanding and adherence to operational risk procedures and standards


• Manage the operational risk exam management processes


• Experience in financial services industry

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig


• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)


• Work From Home Requirements:


• Must have at least 25 mbps internet connection plan / speed


• Must have a private & quiet area to work at home


• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

ORMCM

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries


• Bonus incentives


• Support for financial-well-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need


• Generous paid parental leave policies (depending on your location)


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counseling support through our Healthy Minds program


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.