Analyst - Operations Risk Management

American Express International Inc.; Taguig; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid model

Wellbeing benefits

Meal/onsite meals

Parental leave

Internet allowance

Job summary

American Express International Inc. in the Philippines is seeking a risk professional to strengthen how risk is understood and managed across the business. You will support RCSA execution, work with stakeholders, and contribute to clear reporting that informs decisions.

This role sits at the center of risk management activities to bolster governance, improve controls, and enhance organizational resilience through data-driven insights.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Experience in operational risk, control management, audit, or compliance is expected.
• Strong analytical skills with data experience and trend/gap identification.
• Ability to prepare clear, concise reports or presentations.
• Ability to manage multiple priorities and deliver results.
• Strong communication skills for varied audiences.
• Experience collaborating with stakeholders to gather information and resolve issues.
• Proficiency in Excel, PowerPoint, and AI tools.

Responsibilities

• Support risk and control self-assessments across business areas.
• Maintain risk and control data for accuracy and timely templates.
• Facilitate workshops to gather inputs and align requirements.
• Map processes and risks; assist with closeout reports and summaries.
• Track open items, data gaps, issues, and actions through resolution.
• Ensure clear documentation of stakeholder decisions and actions.
• Review outputs for accuracy, completeness, and consistency.
• Partner with cross-functional teams to improve risk and control processes.

Skills

Operational risk

Control management

Audit

Compliance

Data analysis

Report writing

Multi-tasking

Communication

Stakeholder collaboration

Excel

PowerPoint

AI tools (Copilot, ChatGPT)

Education

Bachelor’s degree or equivalent experience

Tools

Excel

PowerPoint

AI Tools (Copilot, ChatGPT)

Job description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

In this role, you will help strengthen how risk is understood and managed across the business. You will support the execution of RCSA - risk and control self-assessments, partner with stakeholders across teams, and contribute to clear, accurate reporting that supports better decision-making.

This is an opportunity to work at the center of risk management activities, where your contributions directly support stronger governance, more effective controls, and a more resilient organization.

Responsibilities

• Support the execution of risk and control self-assessments across assigned business areas.
• Manage and maintain risk and control data, ensuring accuracy and timely completion of assessment templates.
• Facilitate workshops and working sessions to gather inputs, align on requirements, and move assessments forward.
• Conduct process and risk mapping and support the development of closeout reports and summaries.
• Track open items, data gaps, issues, and action plans through resolution, including consistent follow-up with stakeholders.
• Ensure stakeholder expectations, key decisions, and required actions are clearly documented and addressed.
• Review outputs for accuracy, completeness, and consistency before finalization.
• Partner with cross-functional teams to support improvements in risk and control processes.

Minimum Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in operational risk, control management, audit, compliance, or a related field.
• Strong analytical skills with experience working with data and identifying trends or gaps.
• Experience preparing clear and concise reports or presentation materials.
• Ability to manage multiple priorities and follow through on deliverables.
• Strong communication skills, with the ability to explain information clearly to different audiences.
• Experience collaborating with stakeholders to gather information and resolve issues.
• Proficiency in Microsoft Excel, PowerPoint and AI Tools (Copilot, ChatGPT)

Preferred Qualifications

• Experience supporting risk or control assessments in a structured program.
• Familiarity with process mapping, risk identification, and control evaluation, issue and events.
• Experience facilitating discussions or workshops with business partners.
• Experience working with governance, risk, or reporting tools.
• Background in financial services or working in a regulated environment.

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 mbps internet connection plan / speed

Must have a private & quiet area to work at home

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• 100% company-paid medical coverage, including up to three eligible dependents.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Work From Anywhere program allows you to work from a different location for up to four weeks each year.
• Generous paid parental leave policies.
• Free access to global on-site wellness centers staffed with nurses and doctors.
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Complimentary daily meals and snacks onsite.
• Fixed Monthly Internet Allowance.
• Medical out-patient reimbursable benefits.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.