Operations & Admin VA — Front Desk & Process Pro

Tavor Perry; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Tavor Perry is seeking an experienced Admin and Operations Support VA to become the operational backbone of our home services business. You will be the first contact for customers, handling calls and messages, scheduling service jobs, and ensuring smooth day-to-day operations.

The role requires excellent spoken English, a friendly phone presence, and strong administrative experience. You will document processes, coordinate schedules, and progressively take on more ownership to help run the

Qualifications

• Excellent spoken English is mandatory.
• Warm, friendly phone manner is essential.
• Proven experience in administrative, office management, or operations support roles.
• Strong organizational skills with ability to track many items simultaneously.
• Able to quickly learn and navigate scheduling, booking, and CRM software.
• Proactive problem-solver who identifies next steps without waiting for instructions.
• Dependable, detail-focused, able to work independently.
• Strong verbal and written communication skills.

Responsibilities

• Take incoming customer phone calls and text messages about service requests, repairs, and billing questions.
• Serve as the first point of contact for an established base of around 250 customer accounts.
• Log, organize, and prioritize incoming requests so nothing falls through the cracks.
• Review open items with the business owner during daily check-ins.
• Schedule and coordinate service jobs using the company’s service management software.
• Handle schedule changes and rebookings when technicians are unavailable.
• Follow up with customers to confirm bookings and resolve issues.
• Assist with billing inquiries and basic account updates.
• Help build out and document SOPs for recurring tasks.
• Spot and implement improvements to operations, reducing owner workload.

Skills

Excellent spoken English

Friendly phone manner

Administrative experience

Strong organizational skills

Learn new software quickly

Proactive problem-solver

Dependable and detail-focused

Strong communication skills

Job description

Tavor Perry is seeking an experienced Admin and Operations Support VA to become the operational backbone of our home services business. You will be the first contact for customers, handling calls and messages, scheduling service jobs, and ensuring smooth day-to-day operations.

The role requires excellent spoken English, a friendly phone presence, and strong administrative experience. You will document processes, coordinate schedules, and progressively take on more ownership to help run the