Operations Reporting Specialist

Concentrix

Baguio

On-site

PHP 240,000 - 420,000

Full time

7 days ago

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Job summary

Concentrix is seeking an Associate, Operations Reporting in Baguio to produce daily reports, trend analyses, and ad hoc inquiries for client teams. You will contribute to reporting decisions, streamline processes, and help build more effective dashboards using Oracle/SQL and MS Office tools.

The role requires a Bachelor's degree and 2–4 years relevant experience, with strong communication abilities, multi-tasking, and a detail-oriented mindset to meet tight deadlines in a fast-paced call center

Qualifications

Bachelor's degree in a related field from a four-year college or university.
2–4 years of relevant experience preferred.
Experience with call center business and computer support systems preferred.
Knowledge of database technology including Oracle or familiarity with SQL.
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
Proficient in reporting solutions and able to advocate reporting solutions.

Responsibilities

Produce ad hoc reports, trending data, and respond to client inquiries.
Provide consultation to business leaders on reporting needs and improvements.
Coordinate implementation of reporting processes.
Develop new reports/graphs, production schedules, and updates to existing reports.
Utilize new data sources for report development.
Communicate with project managers to understand client report needs.
Produce and verify daily electronic reports and distribute to clients.
Maintain existing reports and monthly/year-to-date summaries.
Develop trending reports on request.