Associate, Operations Reporting

Concentrix CVG Philippines, Inc.; Baguio; Sur place; PHP 240 000 - 420 000; Plein temps

Résumé du poste

Concentrix is seeking an Associate, Operations Reporting in Baguio to produce daily reports, trend analyses, and ad hoc inquiries for client teams. You will contribute to reporting decisions, streamline processes, and help build more effective dashboards using Oracle/SQL and MS Office tools.

The role requires a Bachelor's degree and 2–4 years relevant experience, with strong communication abilities, multi-tasking, and a detail-oriented mindset to meet tight deadlines in a fast-paced call center

Qualifications

• Bachelor's degree in a related field from a four-year college or university.
• 2–4 years of relevant experience preferred.
• Experience with call center business and computer support systems preferred.
• Knowledge of database technology including Oracle or familiarity with SQL.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
• Proficient in reporting solutions and able to advocate reporting solutions.

Responsabilités

• Produce ad hoc reports, trending data, and respond to client inquiries.
• Provide consultation to business leaders on reporting needs and improvements.
• Coordinate implementation of reporting processes.
• Develop new reports/graphs, production schedules, and updates to existing reports.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports and distribute to clients.
• Maintain existing reports and monthly/year-to-date summaries.
• Develop trending reports on request.

Connaissances

Strong communication skills

Multi-tasking

Attention to detail

Self-starter

Time management

Formation

Bachelor's degree in related field

Outils

Oracle

SQL

Microsoft Office

Description du poste

Job Title: Associate, Operations Reporting Job Description The Associate, Operations Reporting position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

Essential Functions/Core Responsibilities

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Experience with call center business and computer support systems preferred
• Knowledge of database technology, including Oracle or familiarity with SQL
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Demonstrated knowledge of reporting solutions
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop relationships.

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Baguio City - TechnoHub B

Language Requirements

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.