Operations Project Manager - KPI & Cross-Functional Impact

Shopee; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Shopee in the Philippines is seeking an On-site Seller Operations Lead to drive performance across seller teams. You will partner with cross-functional groups to set targets, monitor KPIs, and implement strategies that boost productivity, quality, and service levels.

The ideal candidate has a Bachelor's degree, strong problem-solving and analytical skills, experience in team management, and excellent English communication.

Qualifications

• Bachelor's degree in any field.
• Strong problem solving and analytical skills.
• Experience in team management.
• Excellent English communication.
• Able to work under pressure in a fast-paced environment.
• Cross-functional collaboration mindset.

Responsibilities

• On site, responsible for seller operations performance.
• Develop strategies to drive synergy across different sellers to meet operational goals.
• Continuously improve KPIs of productivity, quality, service level and stakeholder satisfaction.
• Collaborate with the Operational Excellence Team on QA and productivity improvements and SOP development.
• Assist in planning and implementing cross-functional projects within timelines.
• Work with management to set long-term strategies and realistic operational goals.

Skills

Team management

Problem solving

Analytical skills

Communication skills

Initiative

Adaptability

English communication

Education

Bachelor's degree

Job description

Shopee in the Philippines is seeking an On-site Seller Operations Lead to drive performance across seller teams. You will partner with cross-functional groups to set targets, monitor KPIs, and implement strategies that boost productivity, quality, and service levels.

The ideal candidate has a Bachelor's degree, strong problem-solving and analytical skills, experience in team management, and excellent English communication.