Operations Process & Knowledge Specialist

PayJoy; Taguig; On-site; PHP 1,808,318 - 2,712,477; Full time

Benefits offered by this job

100% Company Funded Health Insurance

20 days vacation, unlimited sick leave

$2000 annual Co-working Travel perk

$2000 annual Professional Development perk

Phone Finance benefit

Catered Lunch

Job summary

PayJoy is looking for a Process Associate to enhance operational efficiency by documenting processes and optimizing knowledge management. The role involves collaboration with various stakeholders to validate changes and improve existing documentation.

The ideal candidate will have a relevant degree and experience in process documentation, with proficiency in tools like Zendesk and Microsoft Office. The position offers a dynamic work environment and benefits including health insurance and professional development perks.

Qualifications

• Bachelor's or technical degree in Administration, Industrial Engineering, or related fields.
• 1-2 years of experience in process documentation or knowledge management.
• Proficiency in tools such as Zendesk/Talkdesk and data analysis.

Responsibilities

• Manage requests for creation and update of SOP and knowledge base content.
• Document operational processes and improve efficiency and effectiveness.
• Coordinate with stakeholders to gather requirements and validate changes.

Skills

Documentation skills

Data analysis

Proficiency in Zendesk

Process improvement

Education

Bachelor's or technical degree in relevant fields

Tools

Microsoft Office

Google Workspace

Visio

Canva

Job description

PayJoy is looking for a Process Associate to enhance operational efficiency by documenting processes and optimizing knowledge management. The role involves collaboration with various stakeholders to validate changes and improve existing documentation.

The ideal candidate will have a relevant degree and experience in process documentation, with proficiency in tools like Zendesk and Microsoft Office. The position offers a dynamic work environment and benefits including health insurance and professional development perks.