Operations Officer - Home Loans

SupportFinity™; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Annual Performance Review with Salary Increase

Company-provided PC/Laptop

Mental Wellness Employee Assistance program

Share units program

Referral incentives

Job summary

A leading outsourcing company is seeking an Operations Officer for Home Loans to create customer profiles and ensure accurate data entry in Finacle. This role requires strong communication and teamwork skills, along with experience in data entry and banking operations. The position offers comprehensive health insurance, flexible leave, and numerous opportunities for career advancement. Join us to thrive in a collaborative office environment that prioritizes your professional growth.

Qualifications

• Fast and accurate data entry is essential.
• Strong attention to detail with a commitment to accuracy.
• Strong time management skills are essential.
• Ability to work collaboratively in a project environment.
• Experience in banking operations, back‑office administration, or financial services (desirable)
• Experience using Finacle or similar core banking systems (desirable)

Responsibilities

• Create new customer profiles in Finacle.
• Ensure accurate data entry to maintain compliance.
• Process and load term and loan accounts in Finacle.
• Maintain accurate records and provide timely updates to relevant stakeholders

Skills

Communication & Interpersonal Skills

Planning & Organising

Time Management & SLA Compliance

Analysis, Problem Solving & Initiative

Teamwork

Tools

Finacle

Job description

We’re Hiring: Operations Officer - Home Loans!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Operations Officer - Home Loans to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role

Operations Officer - Term and Home Loans

Work Arrangement

Work from Office

Location

Philippines - Angeles (Pampanga)

Schedule

Morning Shift

Key Responsibilities

• Create new customer profiles for bothPersonal and Non-Personal entities in Finacle
• Ensureaccurate data entry to maintain the integrity and regulatory compliance of term records

Position Description / Responsibilities

• Accurately process and loadterm accounts in Finacle in accordance with established procedures
• Accurately process and loadloan accounts in Finacle in accordance with established procedures
• Ensure all required documentation iscomplete, accurate, and compliant with regulatory and internal standards
• Maintain accurate records and providetimely updates to relevant stakeholders

Competencies / Skills Required

• Communication & Interpersonal Skills
• Communicate effectively with staff, customers, and external contacts through clear verbal and written communication
• Planning & Organising
• Organise daily tasks to meet departmental outputs
• Deliver accurate and consistent work while minimising errors
• Time Management & SLA Compliance
• Prioritise tasks effectively and manage competing deadlines
• Maintain focus under pressure to ensure timely service delivery
• Consistently meet Service Level Agreements (SLAs) and departmental timelines
• Analysis, Problem Solving & Initiative
• Identify and address issues promptly
• Escalate complex matters when required
• Take proactive steps to prevent issues and maintain smooth operations
• Teamwork
• Contribute actively to team communication
• Collaborate closely with team members to deliver high‑quality outputs

Desired Qualifications / Experience

• Fast and accurate data entry (essential)
• Strong attention to detail with a commitment to accuracy and consistency (essential)
• Strong time management skills (essential)
• Ability to work collaboratively in a project environment (essential)
• Experience in banking operations, back‑office administration, or financial services (desirable)
• Experience usingFinacle or similar core banking systems(desirable)

Non-Negotiable Skills & Requirements

• Banking experience
• Data entry / back‑office operations experience

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company‑provided PC/Laptop and fiber internet connection
• Tech‑on‑wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In‑house psychiatrist available to support employees' well‑being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well‑being.
• Why Cloudstaff is the #1 Workplace?
• • Award‑winning Culture: We’re committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• • Thrive as an Individual: We offer a strong work‑life balance with flexible schedules, meaningful perks and a collaborative team environment.