Loan Operations Officer

Cloudstaff; Angeles; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes for WFH staff

Career advancement opportunities

Annual Performance Review with Salary Increase

Company-provided PC/Laptop and internet

Tech-on-wheels Support

Participation in Social Clubs

International career growth

Cash incentives for referrals

Mental Wellness Employee Assistance program

In-house psychiatrist support

Employee Share Units program

Cloudstaff Dream Points program

Award-winning company culture

Comprehensive training programs

Job summary

A leading outsourcing company in the Philippines is seeking a Loan Operations Officer. The role involves preparing and verifying loan documentation and liaising with internal and external teams to ensure efficient processing. Candidates should have 13 years of relevant experience and be proficient in Microsoft Office. This position offers various perks, including health insurance, flexible leave, and opportunities for career advancement, within a vibrant work environment.

Qualifications

• 13 years experience in banking, credit, or a legal environment.
• Solid understanding of the mortgage process.
• Highly competent in Microsoft Office applications.

Responsibilities

• Prepare and verify loan documentation.
• Process discharges of securities.
• Action internal and external requests promptly.
• Support the Settlements Team with accurate documentation.
• Liaise with internal sales staff and external partners.
• Manage customer records and security documents.
• Collaborate for efficient loan processing.
• Adhere to compliance and report risks.

Skills

Proactive process improvement

Attention to detail

Strong communication skills

Organisational skills

Team collaboration

Proactive process improvement

Tools

Microsoft Office

Job description

Were Hiring: Loan Operations Officer!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Loan Operations Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role

Loan Operations Officer

Work Arrangement

Work from Office

Location

Philippines - Angeles (Pampanga)

Schedule

Morning Shift

Job Description

• Prepare, review, and verify loan documentation in line with credit approvals, policies, and procedures, ensuring full compliance with all terms and conditions
• Process discharges of securities and consents
• Action emails and requests from internal and external stakeholders in a timely and professional manner
• Support the Settlements Team by:
• Preparing settlement documentation and verifying accuracy against business requirements
• Acting as an internal and external escalation point to ensure settlements are completed accurately and on time
• Liaising with and supporting internal sales staff and external business partners in day-to-day operations
• Oversee documentation management, including customer records, transaction files, security and mortgage documents, and related records
• Collaborate with external solicitors, internal business units, and clients to ensure smooth and efficient loan processing
• Assist the Credit Operations team with loan maintenance as required
• Comply with relevant employment legislation, including WHS/OHS and Anti-Discrimination requirements
• Adhere to internal policies and procedures to minimise operational risk and report any actual or potential risks or losses to management
• Undertake additional duties as delegated

Qualifications & Experience

• 13 years experience in banking, credit, and/or a legal environment
• Solid understanding of the mortgage process
• Highly competent in Microsoft Office applications

Non-Negotiable Skills & Competencies

• Proactive in identifying, simplifying, and improving processes to enhance the customer experience
• Flexible, adaptable, resilient, and demonstrates a positive can-do attitude
• Excellent attention to detail
• Strong organisational skills and ability to work effectively as part of a team
• Strong written and verbal communication skills
• Proven ability to manage time effectively, work under pressure, and meet deadlines

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.