Operations Manager (Property Management)

Create Synergies Inc.; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Create Synergies Inc. in Manila seeks an senior Operations Manager to lead day-to-day operations across residential rentals, hospitality, and property services.

You will own performance across multiple properties, optimize service delivery, and manage costs. The role requires a hands-on leader with 8+ years in operations, strong budgeting, vendor management, and the ability to coordinate cross-functional teams in a fast-paced owner-driven environment.

Qualifications

• Bachelor's degree in Business Administration, Real Estate Management, Hospitality Management, Operations Management, or a related field.
• At least 8 years of relevant operations experience, with 3–5 years in a managerial capacity overseeing multiple operational functions or business units.
• Strong preference for candidates with experience in real estate, property management, hospitality, serviced residences, residential leasing, or other property-related businesses.
• Demonstrated experience managing end‑to‑end operations, preferably across multiple properties, sites, or business lines.
• Strong background in property operations, tenant/guest services, facilities and maintenance coordination, housekeeping, leasing/rental operations, and administrative functions.
• Proven experience managing operating expenses (OPEX), budgets, cost controls, and operational performance metrics, with strong commercial and financial acumen.
• Experience overseeing and negotiating with third‑party service providers, contractors, vendors, and other external partners.
• Strong people leadership skills, with the ability to manage, develop, and hold teams accountable for operational performance.
• Highly organized and hands‑on, with strong problem‑solving, decision‑making, and process improvement capabilities.
• Able to balance strategic planning with day‑to‑day operational execution, particularly in a fast‑paced and owner‑driven environment.
• Strong communication and stakeholder management skills, with the ability to work effectively with senior management, property stakeholders, tenants, guests, vendors, and internal teams.
• Demonstrated career stability and a strong commitment to building a long‑term career within an organization.

Responsibilities

• Lead and oversee the overall day‑to‑day operations of the organization’s property portfolio, ensuring smooth, efficient, and consistent operations across all business areas.
• Manage operations covering hospitality, residential rentals, property/condominium coordination, housekeeping, maintenance, administrative functions, and other property‑related services.
• Take ownership of the operating budget and OPEX, monitoring expenses, identifying cost‑saving opportunities, and ensuring resources are utilized efficiently without compromising service quality.
• Establish and monitor operational KPIs, service standards, policies, and SOPs to improve productivity, customer experience, and overall business performance.
• Oversee property and facility requirements, ensuring that maintenance, repairs, housekeeping, and other support services are delivered efficiently and in accordance with established standards.
• Drive the effective management of rental operations, including lease renewals, tenant concerns, occupancy‑related activities, and coordination of property requirements.
• Manage and evaluate third‑party service providers and contractors, ensuring adherence to service agreements, quality standards, timelines, and cost expectations.
• Identify operational gaps and implement process improvements, controls, and systems to enhance efficiency, service delivery, and profitability.
• Lead, coach, and develop the operations team, establishing clear accountabilities and fostering a culture of ownership, professionalism, and high performance.
• Regularly assess business and property performance, providing management with operational insights, recommendations, and action plans to address issues and capitalize on opportunities.
• Work closely with senior management on strategic initiatives, operational planning, budgeting, and business improvement projects.
• Ensure compliance with applicable property, safety, regulatory, and operational requirements, while maintaining appropriate documentation and internal controls.
• Proactively resolve operational issues and escalations, exercising sound judgment and taking ownership of decisions that affect service quality, cost, revenue, and overall business performance.

Skills

Leadership

Budgeting

Operations mgmt

Tenant services

Vendor management

Communication

Education

Bachelor's degree

Tools

MS Office

Job description

Role Overview

The Operations Manager will lead the overall day-to-day operations of a diverse property portfolio, ensuring efficient service delivery, strong asset performance, and disciplined cost management across residential rentals, hospitality, and property-related operations. This is a senior‑level role for an experienced operations leader who can take ownership of business performance, lead cross‑functional teams, and drive operational improvements across multiple areas of the organization.

Location: Malate, Manila

Work Setup: Full onsite

Schedule: Monday to Saturday, Dayshift

Qualifications

• Bachelor's degree in Business Administration, Real Estate Management, Hospitality Management, Operations Management, or a related field.
• At least 8 years of relevant operations experience, with 3–5 years in a managerial capacity overseeing multiple operational functions or business units.
• Strong preference for candidates with experience in real estate, property management, hospitality, serviced residences, residential leasing, or other property-related businesses.
• Demonstrated experience managing end‑to‑end operations, preferably across multiple properties, sites, or business lines.
• Strong background in property operations, tenant/guest services, facilities and maintenance coordination, housekeeping, leasing/rental operations, and administrative functions.
• Proven experience managing operating expenses (OPEX), budgets, cost controls, and operational performance metrics, with strong commercial and financial acumen.
• Experience overseeing and negotiating with third‑party service providers, contractors, vendors, and other external partners.
• Strong people leadership skills, with the ability to manage, develop, and hold teams accountable for operational performance.
• Highly organized and hands‑on, with strong problem‑solving, decision‑making, and process improvement capabilities.
• Able to balance strategic planning with day‑to‑day operational execution, particularly in a fast‑paced and owner‑driven environment.
• Strong communication and stakeholder management skills, with the ability to work effectively with senior management, property stakeholders, tenants, guests, vendors, and internal teams.
• Demonstrated career stability and a strong commitment to building a long‑term career within an organization.

Key Responsibilities

• Lead and oversee the overall day‑to‑day operations of the organization’s property portfolio, ensuring smooth, efficient, and consistent operations across all business areas.
• Manage operations covering hospitality, residential rentals, property/condominium coordination, housekeeping, maintenance, administrative functions, and other property‑related services.
• Take ownership of the operating budget and OPEX, monitoring expenses, identifying cost‑saving opportunities, and ensuring resources are utilized efficiently without compromising service quality.
• Establish and monitor operational KPIs, service standards, policies, and SOPs to improve productivity, customer experience, and overall business performance.
• Oversee property and facility requirements, ensuring that maintenance, repairs, housekeeping, and other support services are delivered efficiently and in accordance with established standards.
• Drive the effective management of rental operations, including lease renewals, tenant concerns, occupancy‑related activities, and coordination of property requirements.
• Manage and evaluate third‑party service providers and contractors, ensuring adherence to service agreements, quality standards, timelines, and cost expectations.
• Identify operational gaps and implement process improvements, controls, and systems to enhance efficiency, service delivery, and profitability.
• Lead, coach, and develop the operations team, establishing clear accountabilities and fostering a culture of ownership, professionalism, and high performance.
• Regularly assess business and property performance, providing management with operational insights, recommendations, and action plans to address issues and capitalize on opportunities.
• Work closely with senior management on strategic initiatives, operational planning, budgeting, and business improvement projects.
• Ensure compliance with applicable property, safety, regulatory, and operational requirements, while maintaining appropriate documentation and internal controls.
• Proactively resolve operational issues and escalations, exercising sound judgment and taking ownership of decisions that affect service quality, cost, revenue, and overall business performance.