Operations Manager - Product Data and Creative Design

iSupport Worldwide; Eastern Manila District; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness challenges

Engagement activities with prizes

Upskilling academy

Modern facilities

Sleeping quarters

Job summary

iSupport Worldwide in the Philippines seeks a Product Data & Creatives Manager to lead a cross-functional team spanning product data management, creative design, and product management functions.

The role reports to the Site Director and collaborates with sales, supply chain, engineering, and regional partners while coordinating night shifts to support a US-based leadership team.

Qualifications

• Proven experience leading product data, design, and product teams.
• Strong stakeholder collaboration with sales, engineering, and operations.
• Experience in product development, engineering, and creative design.
• Able to work night shifts to support US-based leadership.

Responsibilities

• Lead PLM system administration and data management.
• Oversee Finished Goods setup and BOM management.
• Drive data quality, workflows, and process documentation.
• Coordinate packaging artwork, regulatory artwork, and releases.
• Provide data-driven insights and KPI reporting.

Skills

Team leadership

Data analytics

Cross-functional collaboration

PLM systems

Process improvement

Tools

PLM software

ERP systems

Data visualization tools

Job description

About the Role

We are seeking a Product Data & Creatives Manager to lead a high-performing team supporting product data management, creative design, industrial design, and product management functions. Based in the Philippines, this role reports to the Site Director and maintains dotted-line accountability to key functional partners.

The successful candidate will oversee a team of creative and industrial designers, product data analysts, and product management associates, driving operational excellence, team development, customer experience, and transparent communication across the organization.

This role plays a critical part in supporting both new and legacy product creation, while building strong relationships with sales, supply chain, engineering, product, and other cross-functional stakeholders. The ideal candidate is proactive, customer-focused, and experienced in product development, engineering, creative design, and team leadership within a global environment.

Work Schedule: This position requires working night shifts to support a US-based leadership team.

Key Responsibilities

Product Data Management

System Administration

• Serve as the escalation point for Product Lifecycle Management (PLM) system issues managed by the team.
• Utilize PLM systems to efficiently manage, store, and maintain product data.
• Leverage data analytics tools to generate actionable insights.
• Implement and maximize automation tools to improve efficiency, accuracy, and productivity.
• Manage end-to-end finished product setup, including:
• Creation and maintenance of Finished Goods
• Multi-level Bills of Materials (BOMs) including components, sub-assemblies, and packaging
• Product revisions and effective dates
• Data management within PLM and ERP systems

Process Management

• Ensure data quality through robust procedures that maintain accuracy, consistency, and reliability.
• Streamline workflows to improve efficiency and reduce bottlenecks.
• Maintain comprehensive process and procedural documentation to support consistency and compliance.
• Oversee product lifecycle and release governance activities, including:
• Pre-release reviews
• Data completeness checks
• Coordination of final product release to manufacturing

Reporting & Analytics

• Establish and maintain Key Performance Indicators (KPIs) to measure team productivity and effectiveness.
• Generate regular reports on data quality, system performance, and team output.
• Continuously evaluate and improve processes, tools, and performance metrics to drive operational excellence and ongoing improvement.

Creative Design

Artwork Renders

• Ensure render requests are completed accurately, consistently, and delivered on schedule.

Packaging Artwork

• Oversee packaging design creation and preflight materials to ensure accuracy, quality, and timely delivery.

Regulatory Artwork Requests

• Manage the timely execution and delivery of regulatory artwork requests, including:
• Base artworks
• Care and use labels for soft goods
• Logo alignment requests

Regional Support

• Ensure timely completion and delivery of artwork requests supporting regional marketing initiatives, asset management, and related activities.

Ad Hoc Creative Requests

• Manage and deliver a variety of creative requests with artistic and creative solutions while meeting project timelines.

Management & Leadership

Data-Driven Decision Making

• Analyze performance metrics and operational data to identify trends, improvement opportunities, and recommended solutions.
• Make informed recommendations based on data-backed insights.

Cross-Functional Collaboration

• Partner closely with customer service, product, operations, and other business teams to develop and implement process improvements.

Project Coordination

• Assist in managing project timelines, resources, and deliverables related to process optimization, tool enhancements, and service improvement initiatives.

Project Documentation

• Maintain project plans, schedules, and documentation to ensure visibility, accountability, and alignment across stakeholders.

Risk & Issue Management

• Identify potential project risks and challenges.
• Collaborate with relevant teams to develop mitigation plans and drive issue resolution.

Project Reporting

• Track project progress against KPIs, budgets, and timelines.
• Provide regular status updates and reports to stakeholders.

This is an excellent opportunity for a leader who is passionate about combining product data excellence, creative execution, process improvement, and team leadership to support innovative product development on a global scale.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room