Product Data & Creatives Ops Lead

iSupport Worldwide; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activity

Upskilling academy

Modern facilities

Job summary

iSupport Worldwide in Pasig, Philippines, seeks a Product Data & Creatives Manager to lead a global team focused on product data management, creative and industrial design, and product management. You will drive data accuracy, process improvements, and strong cross-functional partnerships to support new and legacy products.

The role requires night shifts to support US-based leadership, with responsibilities spanning PLM/ERP, packaging and regulatory artwork, and regional collaboration.

Qualifications

• Minimum of 5 years of experience managing and working with international clients in engineering and industrial design.
• Strong expertise in product data management, engineering development, product development, and creative design.
• Proven experience with PLM and ERP systems, including product setup, BOM management, revisions, and release processes.
• Strong understanding of product lifecycle management and release governance.
• Experience leading and developing high-performing teams.
• Strong analytical, project management, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Customer-centric mindset with the ability to build strong internal and external relationships.
• Comfortable working night shifts to support US-based stakeholders.

Responsibilities

• Lead and develop a high-performing team supporting product data management, creative design, industrial design, and product management.
• Serve as escalation point for PLM system issues managed by the team.
• Manage end-to-end finished product setup including BOMs and revisions.
• Ensure data quality and streamline workflows to improve efficiency.
• Oversee regulatory artwork and packaging artwork requests.
• Collaborate cross-functionally with sales, supply chain, engineering and product teams.
• Establish KPIs and regularly report on data quality and team performance.

Skills

Analytical skills

Project management

Problem-solving

Communication

Stakeholder management

Team leadership

Tools

PLM systems

ERP systems

BOM management

Job description

iSupport Worldwide in Pasig, Philippines, seeks a Product Data & Creatives Manager to lead a global team focused on product data management, creative and industrial design, and product management. You will drive data accuracy, process improvements, and strong cross-functional partnerships to support new and legacy products.

The role requires night shifts to support US-based leadership, with responsibilities spanning PLM/ERP, packaging and regulatory artwork, and regional collaboration.