Operations Analyst
Steadfast Group Limited
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Benefits offered by this job
Job summary
Steadfast Group Limited, based in Bonifacio Global City Taguig with shared services in the Philippines, is seeking an experienced Operations professional to support reporting, process design, and automation initiatives. You will collaborate with the COO, Compliance Officer, and claims teams to deliver accurate, timely reporting and drive continuous improvements across branches and processes.
The role emphasizes transformation, governance, and actionable insights, with opportunities to influence
Qualifications
- 3-5 years of experience in insurance claims, shared services, operations, and continuous improvement.
- Experience in operating model design, process improvement, and transformation initiatives.
- Experience coordinating cross-functional initiatives and working with multiple stakeholders.
- Strong problem-solver with a practical execution focus.
- Good judgement and prioritization skills.
- Strong operational mindset with attention to detail.
- Confident communicator with effective stakeholder management skills.
- Ability to turn ideas into practical actions and outcomes.
- Adaptability and ability to thrive in evolving environments.
Responsibilities
- Prepare regular operational reports (daily, weekly, monthly) on claims performance and key metrics.
- Compile and present management reports highlighting trends, risks, and improvement opportunities.
- Ensure accuracy, consistency, and timeliness of reporting outputs.
- Tailor reports for different stakeholders, including senior leadership, operations teams, compliance functions, and external customers.
- Prepare ad hoc reports and analysis in response to business or regulatory requests.
- Analyze claims data to identify trends, anomalies, and performance issues.
- Develop and maintain dashboards and reports (e.g., turnaround time, claim leakage, SLAs).
- Provide actionable insights to senior management for decision-making.
- Automate reporting processes where possible to improve efficiency.
- Identify opportunities to improve operational processes across teams.
- Analyze workflows and pain points to develop practical, team-focused solutions.
- Design and implement improvements to enhance efficiency, accuracy, turnaround time, and controls.
- Deliver CI initiatives end-to-end, from ideation through to implementation and monitoring.
- Track and report on outcomes, including time savings, error reduction, and efficiency gains.
- Support and facilitate improvement workshops and follow through on agreed actions.
Skills
Job description
- Supportive, collaborative teams across functions
Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.
Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.
We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.
This role within the Operations team will work closely with the COO, Compliance Officer, and the wider claims team to support effective and efficient service delivery to our customers, insureds, and claimants. With a demonstrated focus on accuracy and timeliness, you will work with the team to deliver reporting, identify continuous improvement opportunities, and support branch governance activities.
- Prepare regular operational reports (daily, weekly, monthly) on claims performance and key metrics.
- Compile and present management reports highlighting trends, risks, and improvement opportunities.
- Ensure accuracy, consistency, and timeliness of reporting outputs..
- Tailor reports for different stakeholders, including senior leadership, operations teams, compliance functions, and external customers.
- Prepare ad hoc reports and analysis in response to business or regulatory requests.
- Analyze claims data to identify trends, anomalies, and performance issues.
- Develop and maintain dashboards and reports (e.g., turnaround time, claim leakage, SLAs).
- Provide actionable insights to senior management for decision-making.
- Automate reporting processes where possible to improve efficiency and reduce manual effort.
- Identify opportunities to improve operational processes across teams.
- Analyze workflows and pain points to develop practical, team-focused solutions.
- Design and implement improvements to enhance efficiency, accuracy, turnaround time, and controls.
- Deliver CI initiatives end-to-end, from ideation through to implementation and monitoring.
- Track and report on outcomes, including time savings, error reduction, and efficiency gains.
- Support and facilitate improvement workshops and follow through on agreed actions.
- Develop and maintain standard templates and process documentation as required.
- Create repeatable frameworks to support new initiatives and scalable delivery.
- Document process flows, SOPs, work instructions, and supporting governance requirements.
- Support consistent adoption of documentation and standardized processes across relevant teams.
- Support transformation initiatives, particularly in process design, coordination, and implementation.
- Identify automation opportunities through process analysis and documentation.
- Translate business requirements into clear, actionable inputs for technical teams or developers.
- Support implementation and monitor outcomes to ensure automation initiatives deliver intended benefits.
- Coordination of required activities and stakeholder engagement.
- Ensure timely completion of actions.
- Timely and accurate production of reports.
- Identification and delivery of continuous improvement initiatives.
- Oversight and maintenance of SOPs and process documentation.
- Support implementation and monitor outcomes to ensure automation initiatives deliver intended benefits.
- Compliant and timely delivery of Branch Governance activities.
- 3-5 years of experience in insurance claims, shared services, operations, and continuous improvement.
- Experience in operating model design, process improvement, and transformation initiatives.
- Experience coordinating cross-functional initiatives and working with multiple stakeholders.
- Strong problem-solver with a practical execution focus.
- Good judgement and prioritization skills.
- Strong operational mindset with attention to detail.
- Confident communicator with effective stakeholder management skills.
- Ability to turn ideas into practical actions and outcomes.
- Adaptability and ability to thrive in evolving environments.
We offer you exciting benefits to support you in your professional and personal journey:
- Flexible work arrangements to help you balance work and personal responsibilities.
- Career development opportunities through technical and leadership programs.
- Life, disability, and travel insurance, plus access to other discounted insurance options.
- A competitive compensation and benefits package.
- A vibrant, collegiate, inclusive culture that celebrates you.
We are always on the look-out for great talent, and you just might be who we're looking for.
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