Operations Manager II — Growth, Leadership & Flexible Schedule

Concentrix; Iligan; In loco; PHP 1.200.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Concentrix in Bacolod City, Philippines is seeking an Operations Manager II to lead multiple programs, drive profitability, and manage performance of teams. You will oversee training, staff development, and employee relations while ensuring compliance with contracts and company policies.

The role requires strong leadership, cross-functional collaboration, and the ability to balance client satisfaction with operational efficiency in a fast-paced contact center environment.

Competenze

• Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred.
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback.

Mansioni

• Maintain and grow revenue of program(s) responsible for profitability including revenue, margins, billing, seat utilization and retention.
• Oversee client relationships, facilitate open communications, monitor client satisfaction and expand business with the client.
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards.

Descrizione del lavoro

Concentrix in Bacolod City, Philippines is seeking an Operations Manager II to lead multiple programs, drive profitability, and manage performance of teams. You will oversee training, staff development, and employee relations while ensuring compliance with contracts and company policies.

The role requires strong leadership, cross-functional collaboration, and the ability to balance client satisfaction with operational efficiency in a fast-paced contact center environment.