Operations Manager I

Concentrix; Quezon City; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Concentrix is seeking an Operations Manager I to coach and supervise a group of Team Leaders, ensuring CSLA and financial targets are met. The role involves analyzing SLAs, forecasting and budgeting to maximize revenue, and coordinating with cross-functional teams.

You will run staff planning, assign workloads, and deliver continuous improvement plans to meet client expectations. Location is Quezon City, Philippines (UP Tech 2).

Qualifications

• Coaching and supervising a group of Team Leaders.
• Ensuring Client Service Level Agreements and financial expectations are achieved.
• Analyze and maintain CSLA; implement improvement plans.
• Select, train, develop, and manage performance of direct reports and their associates.

Responsabilités

• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
• Create and maximize relationships with client partners.
• Provide leadership and guidance to direct reports to ensure adherence to company policies and standards; implement corrective actions as needed.
• Conduct regular one-on-ones with direct reports to review performance and provide coaching.
• Foster a positive work environment through employee engagement and resolve employee relations issues.

Description du poste

Job Title: Operations Manager I Job Description

The Manager, Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners. Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance. Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching. Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements. Attend business reviews with the client. Handle a team of Team Leaders.

Location: PHL Quezon City - UP Tech 2

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.