Manager, Transformation

Concentrix Daksh Services Philippines Corporation; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Concentrix in Quezon City is seeking a Manager, Transformation to drive Innovation initiatives and optimize client operations. You will map customer journeys, assess processes, and propose automation tools for improvements, while leading ideation sessions with the account and client.

The role emphasizes high visibility in client and internal meetings, with training on Automation, Roots, and Six Sigma to uplift performance.

Qualifications

• Innovation Leadership
• Strategic Visibility
• Process Optimization
• Best Practices and Training:

Responsibilities

• Drive, deliver, and deploy various Innovation Initiatives
• Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
• Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement
• Lead ideation sessions with the account and co-innovation with the client
• Replicate best practices applicable to the account
• Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status
• Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Job description

Job Title

Manager, Transformation

Job Description

1. Innovation Leadership
2. Strategic Visibility
3. Process Optimization
4. Best Practices and Training:

Responsibilities

• Drive, deliver, and deploy various Innovation Initiatives
• Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
• Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement
• Lead ideation sessions with the account and co-innovation with the client
• Replicate best practices applicable to the account
• Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status
• Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Location: PHL Quezon City - Tera Tower 16th Floor

Language Requirements:

Time Type: Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.