Specialist, Operations Support

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix CVG Corporation seeks a Specialist, Operations Support to collect, analyze, and interpret data to provide timely, accurate reports for informed decision-making. You will develop dashboards, automate reporting, monitor KPIs, and ensure data integrity across multiple functions.

Collaborating with Operations, Training, and Quality, you will support reporting and automation needs and present insights to leadership to drive continuous improvement.

Responsibilities

• Reporting & Analytics: Develop, maintain, and distribute recurring operational and business reports.
• Analyze data to identify trends, patterns, and opportunities for improvement.
• Create dashboards and scorecards to monitor key performance indicators (KPIs).
• Prepare ad hoc reports and data analyses to support business needs.
• Present findings and insights to stakeholders in a clear and concise manner.

Job description

Specialist, Operations Support

The Reports Analyst is responsible for collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors key performance indicators (KPIs), and ensures data integrity across multiple business functions. This position partners cross-functionally with Operations, Training and Quality for reporting and automation needs.

Key Responsibilities

1. Reporting & Analytics
   • Develop, maintain, and distribute recurring operational and business reports.
   • Analyze data to identify trends, patterns, and opportunities for improvement.
   • Create dashboards and scorecards to monitor key performance indicators (KPIs).
   • Prepare ad hoc reports and data analyses to support business needs.
   • Present findings and insights to stakeholders in a clear and concise manner.
2. Data Management
   • Extract, validate, and consolidate data from multiple sources.
   • Ensure data accuracy, completeness, and consistency across reports.
   • Maintain reporting databases, templates, and documentation.
   • Troubleshoot reporting discrepancies and recommend corrective actions.
3. Dashboard Development
   • Design interactive dashboards and visualizations using reporting tools.
   • Continuously improve reporting formats to enhance usability and decision-making.
   • Support leadership with executive-level reporting and performance summaries.
4. Process Improvement
   • Identify opportunities to automate manual reporting processes.
   • Recommend improvements to reporting workflows and data collection methods.
   • Support continuous improvement initiatives through data-driven insights.
5. Collaboration
   • Partner with cross-functional teams to understand reporting requirements.
   • Provide analytical support for projects, audits, and business initiatives.
   • Assist users in interpreting reports and understanding business metrics.

Location & Contact

Location: PHL Quezon City - Tera Tower 14th Floor

Language Requirements: Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Company Overview

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.