2026 Delivery Operations GVPKP

Concentrix; Muntinlupa; On-site; PHP 558,000 - 837,000; Full time

Job summary

Concentrix in the Philippines is seeking a Team Leader for Delivery Operations in Muntinlupa. You will supervise a group of call center associates, coach on performance, and drive KPI attainment through coaching, accountability, and timely feedback.

You will monitor attendance, manage escalations, conduct team meetings, and ensure adherence to policies while promoting Concentrix values and a customer-first mindset.

Qualifications

• Bachelor’s Degree in a related field and 2–4 years of relevant experience.
• Strong verbal and written communication; ability to coach and mentor teams.
• Ability to manage attendance, performance and disciplinary actions per policy.

Responsibilities

• Supervise day-to-day a group of call center associates and monitor attendance.
• Coach direct reports regularly to ensure KPIs are achieved.
• Identify performance issues, develop action plans, and implement improvements.
• Ensure service delivery meets contractual KPIs and financial targets.
• Communicate expectations and provide timely updates.
• Handle escalated customer calls as needed and provide SME support.
• Conduct team meetings and organize team activities.
• Stay current on internal processes, policies, and procedures.
• Attend required manager development training.
• Promote Concentrix values and advocate for the team.

Skills

Communication skills

Leadership

Coaching / mentoring

MS Office

Multitasking & prioritization

Deadline-driven

Education

Bachelor's Degree

Tools

MS Office

Job description

Job Title: 2026 Delivery Operations GVPKP Job Description The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Schedule and organize team activities
• Stay current on internal work processes, policies and procedures.
• Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team

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Location: PHL Muntinlupa - Alabang 1

Language Requirements:

Time Type: Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.