Operations Manager - Hybrid/Remote, Growth & Leadership

Wing Assistant; Taguig; Hybrid; PHP 781,200 - 948,600; Full time

Benefits offered by this job

People-focused company culture

Networking opportunities with executives

Competitive compensation

Remote work-friendly policies

Avenues for rapid promotion

Job summary

Wing Assistant is looking for a talented Operations Manager to oversee and improve the performance of our supervisors in the BPO sector. The ideal candidate has extensive operations management experience and excels at mentoring teams while ensuring the highest quality of service.

The role involves regular performance monitoring, weekly coaching, and the development of incentive programs to boost team morale and productivity. This position offers a hybrid work model within Metro Manila with competitive compensation, supporting remote work and personal growth.

Qualifications

• Proven operations management experience in a BPO environment or similar.
• At least 1-year experience working in the Virtual Assistant industry.
• Excellent written and verbal English communication skills.
• Tech savvy and a fast learner.
• Adaptable and flexible.

Responsibilities

• Oversee a cluster of supervisors and monitor their performance.
• Monitor all accounts and perform regular health checks.
• Keep your team updated on account status and changes.
• Provide weekly coaching and constructive feedback.
• Create and improve incentive programs for team members.

Skills

Operations management experience

Communication skills

Tech-savvy

Problem-solving

Adaptable and flexible

Job description

Wing Assistant is looking for a talented Operations Manager to oversee and improve the performance of our supervisors in the BPO sector. The ideal candidate has extensive operations management experience and excels at mentoring teams while ensuring the highest quality of service.

The role involves regular performance monitoring, weekly coaching, and the development of incentive programs to boost team morale and productivity. This position offers a hybrid work model within Metro Manila with competitive compensation, supporting remote work and personal growth.