Operations Manager– BPO | Contact Center Experience

BEAWESOME, INC.; Davao City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Awesome CX by Transcom, based in Davao City, seeks an Operations Manager to drive profit and growth by leading teams, delivering exceptional service, and managing client relationships. The role emphasizes performance management, vendor partnerships, and strategic expansion to maximize revenue and client satisfaction.

The ideal candidate brings strong leadership, strategic planning, and decision-making abilities, with a track record of managing client engagements and delivering service excellence

Qualifications

• At least 2 years of proven leadership experience as Operations Manager in BPO or customer experience operations
• Strong analytical, strategic planning, and team management skills
• Excellent communication and decision-making abilities
• Experience in managing vendor partnerships and client relationships to ensure service delivery excellence

Responsibilities

• Attend internal meetings with other staff of the contact center
• Directly responsible for all communication with and support of Team Leader
• Pursue communication with Clients that have been allocated to the Operations Manager’s responsibility
• Plan and implement expansions to current business
• Grow revenue from existing clients and participants in securing new business as well as facilitate internal & client business reviews
• Ensure clients satisfaction through continuous business improvements
• Strategic alliance with client’s marketing strategy, knowledgeability of clients’ culture, legislation regulations, and market trends

Skills

Leadership

Analytical thinking

Strategic planning

Team management

Communication skills

Job description

Operations Manager for Awesome CX by Transcom - Davao City

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be an Operations Manager for our Awesome CX by Transcom Davao site. This role will focus on the profit and growth of his/her business area through employee performance management, service delivery and client interaction.

Join our Awesome CX by Transcom Family as an Operations Manager

• Attend internal meetings with other staff of the contact center

• Directly responsible for all communication with and support of Team Leader

• Pursue communication with Clients that have been allocated to the Operations Manager’s responsibility

• Plan and implement expansions to current business

• Grow revenue from existing clients and participants in securing new business as well as facilitate internal & client business reviews

• Ensure clients satisfaction through continuous business improvements

• Strategic alliance with client’s marketing strategy, knowledgeability of clients’ culture, legislation regulations, and market trends

What we are looking for:

To be successful in this role you must...

• At least 2 years of proven leadership experience as Operations Manager in BPO or customer experience operations

• Strong analytical, strategic planning, and team management skills

• Excellent communication and decision-making abilities

• Experience in managing vendor partnerships and client relationships to ensure service delivery excellence

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well‑being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in‑house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in‑office amenities and team building excursions contribute to Awesome CX by Transcom’s cool‑ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board

• Putting green

• Waterfalls

• Dance and yoga studio

• Pingpong tables

• Cafes

• Collaborative Workspaces

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!