Operations Manager (Automotive Services)

Conexus Staffing & Consultancy Solutions; Makati; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

We are seeking an Operations Manager for a growing automotive services company in Makati, Philippines. You will oversee multiple company-owned stores, drive revenue and profitability, and ensure excellent customer service.

You will develop store teams, prepare operations for new openings, and implement scalable processes to support ongoing expansion. This onsite role requires travel between locations as needed.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• At least 5 years of experience in operations management.
• Proven experience managing multiple stores, branches, or service centers.
• Strong leadership, communication, and stakeholder management abilities.

Responsibilities

• Oversee daily operations across all company-owned stores.
• Drive revenue, profitability, operational efficiency, and customer satisfaction.
• Monitor store performance, sales targets, operating expenses, and KPIs.
• Implement operational policies, procedures, and service standards across locations.
• Lead, coach, and develop store managers and frontline teams.
• Identify operational issues and implement improvements to increase productivity and profitability.
• Monitor customer feedback and ensure timely resolution of escalated concerns.
• Coordinate with Finance, HR, Marketing, and other departments to support store operations.
• Ensure proper staffing, resource allocation, and operational readiness across all stores.
• Support new store openings, including operational setup, staffing, and implementation of company standards.
• Develop scalable processes and systems to support the company's continued expansion.
• Prepare regular reports on store performance, operational concerns, and improvement initiatives.

Skills

Leadership

Ops management

Sales growth

Travel willingness

Education

Bachelor's degree

Business/Operations

Job description

About the Role

Our client, a growing automotive service company, is looking for an Operations Manager to oversee its company-owned stores, drive sales and profitability, and ensure excellent customer service.

The role will also support business expansion by improving operational efficiency, developing store teams, and preparing operations for new store openings.

Industry: Automotive Services
Work Setup: Onsite
Employment Type: Full-time

Key Responsibilities

• Oversee daily operations across all company-owned stores.

• Drive revenue, profitability, operational efficiency, and customer satisfaction.

• Monitor store performance, sales targets, operating expenses, and key performance indicators (KPIs).

• Implement operational policies, procedures, and service standards across all locations.

• Lead, coach, and develop store managers and frontline teams.

• Identify operational issues and implement improvements to increase productivity and profitability.

• Monitor customer feedback and ensure timely resolution of escalated concerns.

• Coordinate with Finance, HR, Marketing, and other departments to support store operations.

• Ensure proper staffing, resource allocation, and operational readiness across all stores.

• Support new store openings, including operational setup, staffing, and implementation of company standards.

• Develop scalable processes and systems to support the company's continued expansion.

• Prepare regular reports on store performance, operational concerns, and improvement initiatives.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• At least 5 years of experience in operations management, preferably in automotive services, retail, or other multi-branch businesses.

• Proven experience managing multiple stores, branches, or service centers.

• Strong background in sales performance, profitability, and operational management.

• Experience leading and developing store managers and frontline teams.

• Knowledge of customer service management, process improvement, and performance monitoring.

• Experience supporting business expansion or new store openings is an advantage.

• Strong leadership, analytical, problem-solving, and decision-making skills.

• Excellent communication and stakeholder management abilities.

• Hands-on, results-oriented, and comfortable working in a fast-growing business.

• Willing to travel between store locations as required.