Operations Manager - Audit and Advisory (Day shift, On-site Clark Office)

JOBS360; Mabalacat; On-site; PHP 391,000 - 558,000; Full time

Job summary

BDO is seeking an Executive Assistant to support up to 3 Partners and the Audit Operations team. The role includes calendar management, billing, onboarding, expenses, and maintaining high-quality records in line with compliance requirements.

You will act as a hub for portfolio visibility, manage inboxes, and provide ad hoc support to Partners and Client Services teams as required.

Qualifications

• Proven experience within a similar role (ideally within Professional Services).
• Demonstrated experience building and managing relationships (internal and external).
• A high level of proficiency in the Microsoft Office Suite.
• Previous experience with Workday or similar practice management system.
• Demonstrated experience using Document management systems and Client Relationship Management system.

Responsibilities

• Attend leadership meetings and provide updates on key operational matters; manage action items and calendar invites.
• Attend committee meetings when required and ensure operations align with policy and procedure.
• Coordinate internal training programmes and book training rooms for the Audit team.
• Support Admin/EA team to resolve workload and process issues.
• Update monthly revenue/billing reforecast after month-end close.

Skills

Exceptional client service

People focus

Business excellence

Tools

MS Office

Workday

Document management

CRM system

Job description

Operational Duties (approx. 2 days per week)

• Attend recurring Melbourne Audit leadership meetings with update on key operational matters relevant to be shared to the Partners or Managers Group, handling action items and sending calendar invitations when required
• Attend monthly National Audit Operations Committee meetings (when required) and ensure the Melbourne Audit team operates in line with agreed policy and procedure
• Proactively book training rooms and coordinate internal training programmes on behalf of the Audit National Learning & Development team
• Support the Admin/EA team to resolve workload or process related issues
• Update monthly revenue/billing reforecast spreadsheet with actual billings after month-end close process is complete
• Weekly TOIL calculations on behalf of the team and present to partners for approval each month
• Review bank confirmation charge lists, check that items are coded correctly, confirm client names align to the relevant project IDs, identify discrepancies and follow up corrections with the relevant owner.
• Support and actively participate in related process improvements, platform optimisation and all administrative tasks

Executive Assistant Support (approx. 3 days per week)

• EA support to up to 3 Partners. This may include calendar management, billings, client onboarding, expenses, weekly timesheets, CRM maintenance (opening/closing of engagement codes) proposal preparation, travel arrangement
• Maintain high-quality records management across client files, office systems and document archiving in line with compliance requirements.
• Provide inbox management support, including triaging emails, drafting responses and ensuring timely follow-ups
• Acts as a "hub" for partner portfolio visibility (deadlines, billing, deliverables)
• Provide ad hoc support to Partners and Client Services teams as required.

Key requirements of the role

Behavioural Competencies

Exceptional client service

• Analyses, designs, plans and evaluates work to time and quality targets
• Produces workable solutions that meet the demands of the situation
• Communicates in a way that is appropriate for the situation and promotes trust, respect and integrity
• Proactively cooperates with different stakeholders (Partners, Managers group, P&C...) and manages multiple priorities

People focus

• Acts in accordance with BDO Values at all times
• Actively seeks and acts on feedback
• Manages conflict and negotiates outcomes without compromising relationships
• Delegates work where appropriate and empowers others to work autonomously
• Communicates and reinforces the importance of team objectives

Business excellence

• Self-initiates work and is fully responsible for allocated project/supervisory tasks
• Advises on the available relevant standards, methods, resources and processes and makes appropriate choices from alternatives
• Generates new ideas and initiatives to improve work performance
• Identifies opportunities to standardise processes with Audit Operations Managers from interstate offices
• Builds appropriate and effective business relationships

Education & experience

• Proven experience within a similar role (ideally within Professional Services)
• Demonstrated experience building and managing relationships (internal and external)
• A high level of proficiency in the Microsoft Office Suite
• Previous experience with Workday or similar practice management system
• Demonstrated experience using a Document management systems and Client Relationship Management system

Compliance

• Accurate and timely completion of daily timesheets.
• Adherence to BDO Independence & Risk requirements and procedures in accordance with BDO policy.
• Adherence to the BDO Code of Conduct.