Operations Manager

Thames International School Inc.; Quezon City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Thames International School Inc. is seeking an Operations Manager to oversee daily campus operations and coordinate administrative and support services.

The role requires strong leadership, budgeting, and safety program implementation to ensure compliant, efficient facilities and services.

Candidates should have a minimum five years in operations, with supervisory experience in an educational setting preferred.

Qualifications

• The candidate holds a Bachelor's degree in a related field and has strong operations management exposure.
• Minimum five (5) years in operations or admin management, with supervisory experience.
• Experience in an educational institution is highly preferred.

Responsibilities

• Oversee day-to-day school campus operations and coordinate admin/support divisions.
• Develop and implement operational policies, procedures, and budgets.
• Ensure safety, security, compliance, and risk management across campus.
• Manage facilities, procurement, contracts, and vendor performance.
• Prepare monthly operational reports and monitor KPIs.
• Lead and coach operational staff and drive process improvements.

Skills

Leadership

People management

Strategic planning

Project management

Communication

Interpersonal skills

Problem-solving

Analytical thinking

Negotiation

Conflict resolution

Time management

Organizational skills

MS Office

Operations systems

Education

Bachelor's Degree in Business Administration/Operations

Master's degree is an advantage

Tools

None

Job description

On-site - Quezon City 5-10 Yrs Exp Bachelor Contract

Job Description

Job Description

Position: Operations Manager

Department

Operations

Reports To

Operations Director / School President

Employment Status

Full-Time

Job Summary

The Operations Manager is responsible for overseeing the school's daily operational activities to ensure efficient, safe, and compliant campus operations. The role manages administrative support services, facilities, security, housekeeping, maintenance, transportation (if applicable), health and safety, procurement coordination, and operational projects. The Operations Manager works closely with academic and administrative departments to ensure that all operational requirements support the school's mission and strategic objectives.

Key Duties and Responsibilities

1. Operational Management

• Oversee the day-to-day operations of the school campus.
• Ensure smooth coordination among administrative and support departments.
• Develop, implement, and continuously improve operational policies and procedures.
• Monitor operational efficiency and recommend process improvements.
• Ensure uninterrupted delivery of operational support services.

2. Facilities and Campus Management

• Supervise maintenance of classrooms, offices, laboratories, libraries, and common areas.
• Ensure all school facilities are safe, functional, and well-maintained.
• Coordinate preventive and corrective maintenance schedules.
• Monitor utilities, equipment, and infrastructure requirements.
• Recommend facility improvements and capital projects.

3. Safety, Security, and Risk Management

• Oversee campus security personnel and security protocols.
• Ensure compliance with occupational safety and health regulations.
• Develop and implement emergency preparedness and disaster response plans.
• Conduct regular safety inspections and risk assessments.
• Investigate operational incidents and recommend corrective actions.

4. Procurement and Asset Management

• Coordinate procurement requests with Finance and Purchasing.
• Monitor inventory of office supplies, equipment, and operational materials.
• Ensure proper asset tagging, inventory control, and disposal procedures.
• Evaluate suppliers and service providers.

5. Vendor and Service Provider Management

• Manage contracts and performance of outsourced service providers.
• Coordinate with contractors for maintenance, repairs, and operational projects.
• Ensure vendors comply with school policies and service agreements.

6. Budget Management

• Prepare and manage the annual operations budget.
• Monitor operational expenses.
• Identify cost-saving initiatives without compromising service quality.
• Submit budget utilization and operational reports.

7. Administrative Support

• Supervise non-academic operational staff.
• Coordinate operational support for school events, enrollment, graduations, seminars, and institutional activities.
• Ensure efficient scheduling and utilization of school facilities.

8. Compliance

• Ensure compliance with applicable government regulations and accreditation requirements.
• Coordinate with government agencies during inspections.
• Maintain operational documentation and records.
• Lead, coach, and evaluate operational personnel.
• Conduct regular staff meetings and performance reviews.
• Identify training and development needs.
• Foster teamwork, accountability, and continuous improvement.

10. Reporting

• Prepare monthly operational reports.
• Present operational updates, risks, and recommendations to Management.
• Monitor key operational performance indicators.

Qualifications

Education

• Bachelor's Degree in Business Administration, Operations Management, Industrial Engineering, Facility Management, Public Administration, or a related field.
• Master's Degree is an advantage.

Experience

• At least five (5) years of progressive experience in operations or administrative management.
• Minimum of three (3) years in a supervisory or managerial role.
• Experience in an educational institution is highly preferred.

Knowledge

• School operations and administration.
• Facilities and property management.
• Occupational Safety and Health standards.
• Procurement and vendor management.
• Budget planning and financial monitoring.
• Government compliance requirements applicable to educational institutions.

Skills

• Strong leadership and people management.
• Strategic planning and decision-making.
• Project management.
• Excellent communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Negotiation and conflict resolution.
• Time management and organizational skills.
• Proficiency in Microsoft Office and operational management systems.
• Leadership
• Accountability
• Integrity
• Results Orientation
• Customer Focus

Working Conditions

• Primarily office-based with frequent campus inspections.
• May be required to work beyond regular office hours during school events, emergencies, or operational requirements.
• Occasional travel for meetings, inspections, or official school activities.

Authority

The Operations Manager is authorized to:

• Recommend operational policies and process improvements.
• Supervise operational personnel.
• Coordinate maintenance and facility projects.
• Recommend procurement of operational resources.
• Recommend disciplinary action related to operational staff, subject to HR policies and management approval.
• Recommend budget allocations for operational requirements.