Operations Manager

Campaign Complete Solutions Phils. Inc.; Quezon City; On-site; PHP 725,400 - 948,600; Full time

Job summary

A facilities management solutions provider in Quezon City is seeking an Operations Manager to oversee and optimize facility services. The role requires a Bachelor's degree and a minimum of 5 years of experience in operations or facility management and emphasizes customer focus and strong leadership skills. Join to drive operational excellence and strategic initiatives while fostering client relationships.

Qualifications

• Minimum of 5 years’ experience in operations or facility management, preferably in a regional role.
• Proven leadership and team management skills.
• Strong understanding of SLAs, contract management, and customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to identify business opportunities and drive process improvement.
• Knowledge of HSE standards and practices.

Responsibilities

• Manage and monitor facility operations at client sites in line with service level agreements.
• Build and maintain strong operational relationships with customers and vendors.
• Supervise, coach, and develop front-line employees.
• Identify and implement improvements in service efficiency, quality, and satisfaction.

Skills

Customer Focus

Financial Acumen

Drives Results

Builds Effective Teams

Drives Engagement

Communicates Effectively

Instills Trust

Self-Awareness

Education

Bachelor's degree in Facilities Management, Business Administration, or related field

Tools

MS Office

Job description

Overview

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

The Operations Manager is responsible for the overall management, coordination, and optimization of facility services across assigned customer locations. This role plays a pivotal part in driving strategic initiatives, ensuring operational excellence, and fostering strong client and supplier relationships. The manager leads front-line teams, ensures compliance with service agreements, and contributes to business growth and process improvement initiatives.

Responsibilities

• Strategy and Policy: Contribute to the formulation of services strategy and policy. Translate strategic objectives into actionable plans for team implementation.
• Management and Operational Control: Manage and monitor facility operations at client sites in line with service level agreements (SLAs). Evaluate, resolve, and adjust work activities to ensure service continuity and meet revenue targets. Provide guidance and support to operational staff and lead regular coordination meetings.
• Customer and Supplier Relations: Build and maintain strong operational relationships with customers and external vendors. Identify opportunities to upsell or provide additional services based on evolving customer needs. Conduct scheduled customer visits using an efficient routing plan.
• Team Leadership and Management: Supervise, coach, and develop front-line employees. Drive employee motivation and engagement at all levels. Monitor employee satisfaction through coordination with Location Managers. Handle short-term absenteeism and coordinate long-term absence handovers to absenteeism coach.
• Business Process Optimization: Identify and implement improvements in service efficiency, quality, and customer/employee satisfaction. Enhance operational structures to maintain high service standards.
• Market and Customer Expertise: Stay updated on market trends and client developments. Share relevant insights with internal teams and clients to foster mutual growth and innovation.
• Equipment and Supplies Management: Maintain proper inventory levels across locations. Ensure timely and accurate ordering, receiving, and invoicing of supplies.
• Contract Administration and Reporting: Maintain up-to-date service agreements and contracts. Provide regular reports to the Country Manager on customer performance and business outcomes, in line with reporting standards.
• Health, Safety, and Environment (HSE): Monitor HSE compliance at customer sites in accordance with CCS PH\'s sustainability and safety policies. Support the achievement of local and international HSE goals.
• Other Duties: Perform other related tasks as may be assigned to support the achievement of business objectives.

Core Competencies

• Customer Focus – Prioritizes customer satisfaction; builds lasting relationships and resolves issues swiftly and effectively.
• Financial Acumen – Uses financial data to guide decisions and drive business performance.
• Drives Results – Maintains focus and consistently delivers results, even under pressure.
• Builds Effective Teams – Develops strong teams by leveraging diverse skills and perspectives.
• Drives Engagement – Creates a motivating environment aligned with organizational goals.
• Communicates Effectively – Tailors communication to suit various audiences and ensures clarity.
• Instills Trust – Builds confidence through honesty, integrity, and authenticity.
• Demonstrates Self-Awareness – Reflects on feedback to understand personal strengths and areas for development.
• Bachelor\'s degree in Facilities Management, Business Administration, or a related field.
• Minimum of 5 years’ experience in operations or facility management, preferably in a regional role.
• Proven leadership and team management skills.
• Strong understanding of SLAs, contract management, and customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to identify business opportunities and drive process improvement.
• Knowledge of HSE standards and practices.
• Proficient in MS Office and reporting tools.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,