Operations Manager

Acquire Intelligence; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Promotions and training opportunities

14th Month Pay

Referral incentives up to PHP amount

Job summary

Acquire Intelligence is seeking an Operations Manager to lead HR and payroll operations for our Manila-based back-office functions, coordinating with the Australian team to ensure smooth processes and compliance. You’ll oversee attendance, leave, payroll approvals, and staff engagement while driving performance and a positive work environment.

The role focuses on operational leadership across human resources administration, staff development, and cross-team collaboration to deliver consistent

Qualifications

• Experience leading HR and payroll processes across multiple departments.
• Strong people management and staff engagement skills.
• Ability to coordinate between international teams and ensure policy compliance.

Responsibilities

• Approve and process timesheets.
• Oversee attendance, leave balances, and rostering for all teams.
• Act as the first point of contact for pay, leave, and HR matters.
• Assist with onboarding and offboarding processes.
• Ensure staff engagement and retention.
• Support performance management with documentation and timelines.
• Lead and develop staff in the Manila function.

Skills

People Operations

HR Administration

Payroll

Attendance & Leave

Staff Engagement

Leadership

Change Management

Job description

Job Description:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Partieswith major giveaways (including acar in 2023!)
• Recognition through our Value Awards— we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generousreferral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance:

• 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

Purpose of the Role:

The Operations Manager is responsible for the effective and efficient running of Sports Entertainment Network’s Manila based back-of-house office functions, providing support across multiple departments. This role provides operational leadership across human resources administration, staff engagement, payroll approvals, and attendance and leave management. The Operations Manager acts as the central point of coordination between SEN’s Australian and Manila teams, ensuring performance outcomes, consistent processes, compliance with company policy and employment obligations, and a well-run, supportive working environment. You will need to have an overall understanding of staff roles, daily tasks and expectations and be able to lean in and support if roles are not functioning well and manage change if required.

Key Responsibilities:

Key Result Area:

• Objectives
• Measure
• Human Resources & People Operations
• Approve and process timesheets;
• Oversee staff attendance, leave balances, and rostering across all supported teams, liaising with team leaders on discrepancies or concerns;
• Act as a first point of contact for employee queries relating to pay, leave, and general HR matters, escalating complex issues as required;
• Assist with onboarding and offboarding where required;
• Ensure staff engagement and retention is high;
• Support performance management processes, including coordinating documentation, timelines, and communication between managers and team member;
• Lead, support, and develop staff across the Manila based function;
• Join the A-Team and experience the A-Life!