Operations Manager

AAPMI Acquire Asia Pacific Manila, Inc.; Philippines; On-site; PHP 900,000 - 1,400,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value Awards

Career growth

Job summary

Acquire Intelligence in Manila is seeking an Operations Manager to lead the back-of-house functions across HR administration, staff engagement, payroll approvals, and attendance and leave management.

The role acts as the central link between SEN’s Australian and Manila teams, ensuring compliant processes, strong performance, and a supportive working environment. You will guide daily tasks and drive change as needed.

Qualifications

• Experience in HR operations and people management.
• BPO/outsourcing background preferred.
• Strong communication and leadership abilities.

Responsibilities

• Oversee staff attendance, leave balances, and payroll-related activities across all supported teams.
• Lead Manila-based back-office operations and coordinate with SEN Australia to ensure smooth service delivery.
• Ensure compliance with company policies and employment obligations, and foster a positive work environment.
• Drive staff engagement, retention, and performance management processes.
• Support onboarding and offboarding activities and manage change as needed.

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun! Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900 internal promotions every year
• 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• Enjoy work-life balance: 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

Purpose of the Role: The Operations Manager is responsible for the effective and efficient running of Sports Entertainment Network’s Manila based back-of-house office functions, providing support across multiple departments. This role provides operational leadership across human resources administration, staff engagement, payroll approvals, and attendance and leave management. The Operations Manager acts as the central point of coordination between SEN’s Australian and Manila teams, ensuring performance outcomes, consistent processes, compliance with company policy and employment obligations, and a well-run, supportive working environment. You will need to have an overall understanding of staff roles, daily tasks and expectations and be able to lean in and support if roles are not functioning well and manage change if required.

Key Responsibilities:

Key Result Area: Objectives Measure Human Resources & People Operations Approve and process timesheets; Oversee staff attendance, leave balances, and rostering across all supported teams, liaising with team leaders on discrepancies or concerns; Act as a first point of contact for employee queries relating to pay, leave, and general HR matters, escalating complex issues as required; Assist with onboarding and offboarding where required; Ensure staff engagement and retention is high; Support performance management processes, including coordinating documentation, timelines, and communication between managers and team member; Lead, support, and develop staff across the Manila based function; Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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