Operations Manager

Networld Hotel Management Corp.; Pasay; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Networld Hotel Management Corp. in Metro Manila seeks an Operations Manager to drive day-to-day performance across JGC hospitality brands. This hands-on role requires collaboration with department heads to resolve issues and ensure service standards.

You will lead multiple departments, manage staffing, approve operations decisions, and focus on cost control and process improvements to enhance guest experiences.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or a related field.
• At least 5 years of relevant operations experience, preferably in hospitality, hotels, restaurants, leisure, or other service-oriented businesses.
• At least 2 years of experience in a supervisory or managerial position.
• Experience managing multiple departments or operational functions.
• Strong understanding of day-to-day business operations and service delivery.

Responsibilities

• Oversee the daily operations of assigned JGC businesses and ensure smooth and efficient operations.
• Conduct regular site inspections to ensure that company standards and procedures are followed.
• Monitor manpower deployment, staffing levels, attendance, scheduling, and operational coverage.
• Coordinate with department heads to ensure that daily operational requirements are met.
• Monitor service quality and customer experience and address operational concerns and complaints.
• Identify operational problems and implement practical solutions.
• Monitor the condition, cleanliness, readiness, and functionality of operational areas, facilities, and equipment.
• Coordinate with Engineering and Maintenance regarding repairs, preventive maintenance, and facility-related concerns.
• Monitor operational expenses and identify opportunities to improve efficiency and control costs.
• Ensure proper implementation of company policies, SOPs, and operational standards.

Skills

Leadership

People-management

Communication

Problem-solving

Decision-making

Coordination

Independent work

Education

Bachelor's degree in Business Administration

Hospitality Management

Hotel and Restaurant Management

Tools

Microsoft Office

Operational reporting

Job description

About the role

The Operations Manager is responsible for the overall day-to-day operational performance of assigned businesses under Jipang Group of Companies (JGC). The role requires a hands-on manager who can work closely with department heads and support functions, identify operational problems, make timely decisions, and ensure that issues are properly resolved.

Key responsibilities

• Oversee the daily operations of assigned JGC businesses and ensure smooth and efficient operations


• Conduct regular site and operational inspections to ensure that company standards and procedures are being followed


• Monitor manpower deployment, staffing levels, attendance, scheduling, and operational coverage


• Coordinate with department heads to ensure that daily operational requirements are met


• Monitor service quality and customer experience and address operational concerns and complaints


• Identify operational problems and implement practical solutions


• Monitor the condition, cleanliness, readiness, and functionality of operational areas, facilities, and equipment


• Coordinate with Engineering and Maintenance regarding repairs, preventive maintenance, and facility-related concerns


• Monitor operational expenses and identify opportunities to improve efficiency and control costs


• Ensure proper implementation of company policies, SOPs, and operational standards

About you

• Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or a related field


• At least 5 years of relevant operations experience, preferably in hospitality, hotels, restaurants, leisure, or other service-oriented businesses


• At least 2 years of experience in a supervisory or managerial position


• Experience managing multiple departments or operational functions


• Strong understanding of day-to-day business operations and service delivery


• Strong leadership and people-management skills


• Good problem-solving and decision-making abilities


• Strong communication and coordination skills


• Able to work independently and make sound operational decisions


• Proficient in Microsoft Office and operational reporting

About us

Jipang Group of Companies (JGC) is a diversified hospitality and service group with businesses in hotels, restaurants, spa and wellness, and other related services. Our businesses include Networld Hotel Spa & Casino, The Wings Transit Hotel and Spa, 1010 Hotel, and other hospitality and service operations in Metro Manila.