Operations Manager

Jones Lang LaSalle Incorporated; Taguig, Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Career advancement opportunities

Professional development and training

Collaborative work environment

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks an experienced Operations Manager (P3) to lead a diverse team of Senior Data Analysts, Training Specialists, and Senior Engineering Operations Specialists in Taguig, Philippines.

You will drive operational excellence, implement SOPs, and align team goals with strategic initiatives while partnering with senior leadership to deliver client-focused outcomes.

Qualifications

• Bachelor’s degree in business administration, Engineering, Operations Management, or related field.
• 2–3+ years of progressive experience in operations management, with at least 2–3 years in a people leadership role.
• Proficiency in project management methodologies and tools.
• Proven experience managing cross-functional teams across data analytics, training, and/or engineering operations.
• Strong understanding of facilities management, work order management systems, or related industries.
• Demonstrated ability to lead through ambiguity and complexity.
• Excellent interpersonal skills and communication.
• Experience with performance management, coaching, and talent development.

Responsibilities

• Lead, mentor, and develop Team Leads across data analytics, training, and engineering operations.
• Oversee day-to-day operations, KPI setting, and continuous improvement.
• Translate leadership roadmap into actionable team goals and deliverables.
• Foster a learning culture with knowledge-sharing sessions and training programs.
• Communicate with senior leadership and executives; present updates and insights.
• Manage client engagement and ensure high-quality service delivery.

Skills

Leadership

People management

Strategic thinking

Communication

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in business administration, Engineering, Operations Management, or related field

Tools

Corrigo

PowerBI

BMS

SharePoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB DESCRIPTION

OPERATIONS MANAGER (P3)

Job Summary: We are seeking an experienced and strategic Operations Manager to lead and oversee a diverse team of specialists including Senior Data Analysts, Training Specialists, and Senior Engineering Operations Specialists. The ideal candidate must have hands‑on experience with Corrigo, including a comprehensive understanding of its features, functionalities, and best practices for implementation and user adoption. This role requires a proactive leader who anticipates challenges, identifies opportunities for improvement, and takes initiative without waiting for direction. The successful candidate must demonstrate the ability to work effectively with senior leadership, contributing strategic insights, supporting organizational initiatives, and ensuring seamless communication between operational teams and executive stakeholders. A proven track record of fostering team morale and psychological safety, navigating ambiguity with confidence, driving operational excellence, and delivering results in a dynamic, client‑focused environment is essential.

Key Responsibilities

• Team Leadership and Development: Lead, mentor, and develop Team Leads and their respective teams across data analytics, training, and engineering operations functions. Provide coaching and career development opportunities to enhance team members’ skills and professional growth. Conduct performance evaluations, set clear objectives, and hold team members accountable for delivery. Foster a culture of psychological safety where team members feel empowered to voice concerns, share ideas, and take calculated risks without fear of retribution. Build and sustain high team morale through recognition, transparent communication, and inclusive leadership practices. Recruit, onboard, and retain top talent in collaboration with Senior Operations Lead and HR.
• Operational Excellence: Oversee day‑to‑day operations across data analytics, training delivery, and engineering services to ensure quality, timeliness, and client satisfaction. Establish and monitor Key Performance Indicators (KPIs) for each functional area, driving continuous improvement. Ensure resource allocation and workload distribution are optimized across teams. Implement and refine standard operating procedures (SOPs), playbooks, and best practices. Identify operational risks and develop mitigation strategies. Drive process improvement initiatives to enhance efficiency and effectiveness.
• Strategic Alignment and Execution: Translate leadership roadmap and company‑wide initiatives into actionable team goals and deliverables. Ensure alignment between team activities and organizational strategic priorities. Represent the team in cross‑functional meetings and senior leadership forums. Contribute to long‑term planning and resource forecasting. Champion organizational change initiatives and drive adoption within the team.
• Continuous Improvement and Innovation: Stay informed of industry trends, emerging technologies, and best practices in data analytics, training, and engineering operations. Encourage innovation and experimentation within the team. Lead initiatives to modernize tools, platforms, and methodologies. Foster a learning culture through knowledge‑sharing sessions, training programs, and professional development opportunities.
• Proactivity and Initiative: Anticipates challenges and opportunities before they arise. Takes ownership and acts without waiting for direction. Identifies process improvements and efficiency gains independently. Stays ahead of industry trends and brings innovative ideas to the team.
• Executive Presence and Leadership Collaboration: Communicates effectively with senior leadership and executives. Builds credibility and trust with stakeholders at all levels. Represents the team professionally in high‑level forums. Aligns team activities with leadership vision and strategic priorities. Provides strategic insights and recommendations to inform decision‑making.
• Communication and Influence: Communicates vision, expectations, and feedback clearly and consistently. Positively influence team behavior and performance through inspirational leadership. Advocate for the team’s needs and successes to senior leadership. Facilitate collaboration and knowledge‑sharing across teams and departments. Deliver presentations to leadership and clients as needed.
• Stakeholder Management and Client Engagement: Serve as an escalation point for complex client issues and internal challenges. Build strong relationships with internal stakeholders, including senior leadership, HR, IT, and commercial teams. Collaborate with account teams to ensure seamless service delivery. Review and approve client deliverables, presentations, and reports prepared by the team. Ensure client satisfaction through proactive communication and solution‑oriented approaches.
• Navigating Ambiguity and Problem‑Solving: Provide guidance and support to the team when faced with unclear requirements, evolving priorities, or unforeseen challenges. Make informed decisions with incomplete information, balancing risk and opportunity. Facilitate problem‑solving discussions and empower team members to propose and implement solutions. Adapt quickly to changing business needs and pivot strategies as required.
• Quality Assurance and Compliance: Ensure all team outputs meet quality standards and comply with organizational policies and client requirements. Oversee data governance, training program effectiveness, and engineering service delivery standards. Conduct regular audits and reviews to identify areas for improvement. Ensure compliance with data protection regulations, safety protocols, and contractual obligations.

Qualifications

• Required:
  • Bachelor’s degree in business administration, Engineering, Operations Management, or a related field.
  • 2‑3+ years of progressive experience in operations management, with at least 2‑3 years in a people leadership role managing professional‑level teams.
  • Proficiency in project management methodologies and tools.
  • Proven experience managing cross‑functional teams across data analytics, training, and/or engineering operations.
  • Strong understanding of facilities management, work order management systems, or related industries.
  • Demonstrated ability to lead through ambiguity and complexity.
  • Excellent interpersonal skills.
  • Strong communication and presentation skills.
  • Strong analytical and problem‑solving capabilities.
  • Experience with performance management, coaching, and talent development.
  • Ability to influence and inspire teams to achieve high performance.
• Preferred:
  • Experience in a client‑facing, service delivery environment.
  • Familiarity with platforms such as Corrigo, PowerBI, BMS, SharePoint, or similar tools.
  • Knowledge of training development, data analytics, or engineering processes.
  • Certification in leadership, project management (PMP), or operations management (e.g., Six Sigma, Lean).
  • Experience working in a global or matrixed organization.
  • Experience managing team leads.
• Core Competencies and Soft Skills:
  • Leadership and People Management
  • Resilience and Adaptability
  • Communication and Influence
  • Strategic Thinking
  • Collaboration and Teamwork
  • Problem‑Solving and Decision‑Making
  • Results Orientation

What We Offer

• Opportunity to lead a talented, diverse team in a dynamic and growing organization.
• Exposure to cutting‑edge technologies and industry best practices.
• Career advancement opportunities within JLL.
• Collaborative and supportive work environment.
• Commitment to professional development and continuous learning.

Reporting Structure

Career Band: P3 (Professional Level 3 - Manager)

Reports to: Director of Operations / Senior Leadership

Direct Reports: Team Leads (Data Analytics, Training, Engineering Operations)

Indirect Reports: Senior Data Analysts, Training Specialists, Senior Engineering Operations Specialists

Summary

This Operations Manager (P3) role is critical to the success of our operations and the growth of our people. The ideal candidate will be a servant leader who balances operational excellence with a genuine commitment to team well‑being, morale, and development. By providing clarity in ambiguity, fostering psychological safety, and championing the leadership roadmap, this leader will drive both individual and organizational success.

Location: On-site –Taguig, Philippines

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.