Operations Manager

Mikuriya Foods Corporation; Mandaluyong; On-site; PHP 500,000 - 900,000; Full time

Job summary

Mikuriya Foods Corporation in Mandaluyong, Philippines, is seeking an Operations Manager to oversee daily restaurant and corporate operations, ensuring smooth, high-quality service on-site. You will manage staffing, supervise front- and back-of-house, and monitor food quality and customer satisfaction.

The role emphasizes KPI tracking, cost control, and collaboration with leadership on improvements. On-site presence and flexibility with hours, including weekends and holidays, are required.

Qualifications

• Experience overseeing day-to-day restaurant or food service operations and optimizing processes.
• Proficiency in inventory management, procurement coordination, budgeting and cost control.
• Team leadership, supervision, training, and scheduling.
• Customer service skills to manage guest relations and uphold hospitality standards.
• Knowledge of food safety, hygiene, and regulatory compliance.
• Effective communication and collaboration across departments.
• Strong organizational and problem-solving skills.
• Experience in restaurant or hospitality operations; Japanese cuisine or casual dining is an advantage.
• Bachelor’s degree in business management, hospitality management, or related field, or equivalent practical experience.
• Willingness to work on-site with flexible hours, including weekends and holidays.

Responsibilities

• Oversee daily restaurant and corporate operations to ensure smooth, efficient service.
• Manage staffing schedules and supervise FOH and BOH activities.
• Monitor food quality, cleanliness, and customer satisfaction.
• Track KPIs, manage sales, prime costs, controllable costs, and budgeting.
• Coordinate with leadership on operational improvements and policy compliance.
• Lead training and development initiatives for team members.
• Handle escalated guest concerns and drive process optimization.
• Support strategic projects to enhance overall performance.

Skills

Operations management

Inventory management

Budgeting & cost control

Team leadership

Customer service

Food safety knowledge

Regulatory compliance

Communication skills

Organizational skills

Problem solving

Restaurant/hospitality experience

On-site work

Education

Bachelor’s degree in business management

Bachelor’s degree in hospitality management

Equivalent practical experience

Job description

Company Description Mikuriya Foods Corporation (MFC), the holdings company of Ipponyari Japanese Restaurant, is committed to its mission of being a channel of blessing to guests, employees, and communities. With a vision to become the favorite Japanese restaurant in the Philippines, MFC focuses on authentic Japanese cuisine and wholehearted customer service. The company offers a variety of Japanese dishes prepared with consistent quality and served at reasonable prices. Team members are encouraged to uphold high standards of hospitality and food safety while contributing to a warm and welcoming dining experience.

Role Description: The Operations Manager is a full-time, on-site role based in Mandaluyong, responsible for overseeing daily restaurant and corporate operations to ensure smooth, efficient, and high-quality service. This role manages staffing schedules, supervises front-of-house and back-of-house activities, and monitors food quality, cleanliness, and customer satisfaction. The operations manager tracks key performance indicators, manages sales, prime costs, controllable costs, and supports budgeting efforts.

This position coordinates with leadership on operational improvements, enforces company policies and compliance requirements, and leads training and development initiatives for team members. The role also involves handling escalated guest concerns, guiding continuous process optimization, and supporting strategic projects to enhance overall performance.

Qualifications

• Strong operations management skills, including experience overseeing day-to-day restaurant or food service operations and optimizing processes.
• Proficiency in inventory management, procurement coordination, and budgeting and cost control.
• Team leadership capabilities, including staff supervision, training, performance feedback, and scheduling.
• Customer service skills with the ability to manage guest relations, resolve concerns, and maintain high hospitality standards.
• Knowledge of food safety, hygiene, and regulatory compliance within the food and beverage industry.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and levels.
• Strong organizational and problem-solving skills, with attention to detail and ability to prioritize multiple tasks.
• Experience in restaurant or hospitality operations; background in Japanese cuisine or casual dining is an advantage.
• Bachelor’s degree in business management, hospitality management, or a related field preferred, or equivalent practical experience.
• Willingness to work on-site with flexible hours, including weekends and holidays as needed.