Operation Manager

ABBA OL PTE. LTD.; Santo Niño 1st; On-site; PHP 600,000 - 900,000; Full time

Job summary

ABBA OL PTE. LTD. is seeking an Operations Manager for our Japanese cuisine restaurant to lead daily F&B operations, ensure service quality, and uphold brand standards.

You will manage P&L, inventory, and staffing, work with front- and back-of-house teams, and drive sales and customer satisfaction while maintaining regulatory compliance and a premium guest experience. This role requires strong leadership, Japanese cuisine knowledge, and proficiency with POS systems and reporting to deliver

Qualifications

• Experience managing F&B operations in a Japanese restaurant.
• Proficiency with POS systems and restaurant reporting functions.
• Excellent communication and guest-service orientation.
• Knowledge of Japanese cuisine, wine, and sake is a plus.

Responsibilities

• Oversee daily operations and opening/closing procedures.
• Monitor P&L, stock, and inventory; drive corrective actions.
• Recruit, train, and motivate staff; manage schedules.
• Enhance guest satisfaction through service recovery.
• Ensure compliance with food safety regulations and hygiene standards.
• Develop strategies to improve efficiency and sales growth.

Skills

F&B management

POS systems

Communication

Japanese cuisine knowledge

Leadership

Job description

An F&B Japanese Cuisine Operations Manager oversees the day-to-day operations of a Japanese restaurant, focusing on team leadership, ensuring food and service quality, managing finances and inventory, and maintaining customer satisfaction and compliance with regulations. Key responsibilities include profit and loss (P&L) management, stock control, customer feedback handling, staffing, training, and driving sales and operational efficiency to uphold brand standards.

Key Responsibilities

• Operational Oversight: Manage daily operations, including opening and closing procedures, to ensure smooth and efficient service.
• Food & Beverage Standards: Supervise food preparation, production, and presentation to maintain high quality and consistency, with a specific focus on Japanese cuisine.
• Financial Management: Monitor and control all P&L line items, manage stock and inventory, and implement corrective profit actions to achieve financial objectives.
• Team Leadership: Recruit, train, and motivate staff, coordinate work schedules, and foster a positive and dynamic work environment.
• Customer Service: Interact with guests, provide service and recommendations, and handle customer service feedback and recovery to ensure guest satisfaction.
• Regulatory Compliance: Ensure compliance with food safety regulations, such as those from the Singapore Food Agency (SFA), and maintain cleanliness and hygiene standards.
• Strategic Planning: Develop and implement new operating strategies to improve efficiency, productivity, and sales growth, and participate in market development and restaurant design initiatives.

Skills and Experience

• Management Experience: A strong background in F&B management, with specific experience in Japanese restaurants preferred.
• Technical Skills: Proficiency with POS systems, reporting functions, and other restaurant operational procedures.
• Interpersonal Skills: Excellent communication, problem-solving, organizational, and guest-service-oriented abilities.
• Knowledge: Expertise in Japanese cuisine, wine, and sake, including selection and pairing, is a significant advantage.
• Leadership Qualities: Abilities in motivating staff, mentorship, and building effective working relationships with both front-of-house and back-of-house teams.

Typical Work Environment

• Location: Often located in islandwide areas, such as Orchard, and central locations are common.
• Including weekends and public holidays.
• Culture: Opportunities for career growth and mentorship within a premium Japanese restaurant setting.