Multi-Unit Restaurant Operations Manager (Japanese Casual Dining)

Create Synergies Inc.; Mandaluyong; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Create Synergies Inc. is seeking an experienced Multi-Unit Restaurant Operations Manager to oversee 5–6 branches of a Japanese casual dining brand in Mandaluyong.

You will drive sales, profitability, and operational excellence while ensuring food quality, sanitation, and consistency across all locations. The role requires leadership of Store Managers, branch audits, and strategic manpower planning to sustain high performance.

Qualifications

• Bachelor’s Degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or related field.
• 5–8 years of restaurant operations experience, with multi-unit management.
• Background in Japanese casual dining, casual dining, QSR, or high-volume restaurant operations preferred.
• Proven experience managing multiple branches and Store Managers.
• Strong knowledge of restaurant P&L, food cost, labor cost, inventory, and sales management.
• Strong leadership, coaching, analytical, and problem-solving skills.
• Willing to work on-site in Mandaluyong City and travel between branches as required.

Responsibilities

• Oversee the daily operations and performance of 5–6 restaurant branches.
• Drive sales, profitability, productivity, and operational efficiency.
• Monitor store P&L, food cost, labor cost, inventory, sales, and other KPIs.
• Ensure consistent execution of Japanese casual dining standards, service procedures, and brand policies.
• Lead, coach, and develop Store Managers and restaurant leadership teams.
• Conduct regular branch visits, operational audits, and performance reviews.
• Identify operational issues and implement corrective and improvement plans.
• Ensure proper manpower planning, scheduling, deployment, and productivity.
• Maintain high standards of food quality, sanitation, food safety, and customer service.
• Coordinate with HR, Training, QA, Supply Chain, and other support functions.
• Develop strong restaurant leaders and maintain a high-performance culture.

Skills

Multi-unit management

P&L management

Operations leadership

Cost control

Staff coaching

Education

Bachelor's Degree in Hospitality Management

Job description

Location:

Mandaluyong City

Work Setup:

On-site

Position Overview

We are looking for an experienced Multi-Unit Restaurant Operations Manager to oversee the operations and business performance of multiple branches under a Japanese casual dining brand. The role will manage approximately 5–6 stores, ensuring strong sales performance, operational efficiency, profitability, food quality, and consistent customer experience across all locations.

Key Responsibilities

• Oversee the daily operations and performance of 5–6 restaurant branches.
• Drive sales, profitability, productivity, and operational efficiency.
• Monitor store P&L, food cost, labor cost, inventory, sales, and other key performance indicators.
• Ensure consistent execution of Japanese casual dining standards, service procedures, and brand policies.
• Lead, coach, and develop Store Managers and restaurant leadership teams.
• Conduct regular branch visits, operational audits, and performance reviews.
• Identify operational issues and implement corrective and improvement plans.
• Ensure proper manpower planning, scheduling, deployment, and productivity.
• Maintain high standards of food quality, sanitation, food safety, and customer service.
• Coordinate with HR, Training, QA, Supply Chain, and other support functions.
• Develop strong restaurant leaders and maintain a high-performance culture.

Qualifications

• Bachelor’s Degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or related field.
• 5–8 years of restaurant operations experience, with multi-unit management experience.
• Background in Japanese casual dining, casual dining, QSR, or high-volume restaurant operations preferred.
• Proven experience managing multiple branches and Store Managers.
• Strong knowledge of restaurant P&L, food cost, labor cost, inventory, and sales management.
• Strong leadership, coaching, analytical, and problem-solving skills.
• Willing to work on-site in Mandaluyong City and travel between branches as required.