Operations Manager

Private Advertiser; Mabalacat; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Private Advertiser is seeking an Operations Manager – Kiosk Operations to oversee the daily operations and performance of six kiosks. The role ensures standard operating procedures, sales target achievement, staffing, inventory control, product quality, customer satisfaction, and policy compliance across all locations.

The position also monitors kiosk performance, addresses operational issues, develops employees, and implements improvements to increase efficiency and profitability.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or related field preferred.
• At least three years of relevant experience in retail, food & beverage, kiosk operations, or multi-location operations.

Responsibilities

• Oversee daily operations across six kiosks and ensure compliance with operating procedures.
• Monitor sales performance against targets and analyze trends to improve revenue and average spend.
• Supervise, coach, and evaluate kiosk personnel; manage staffing schedules and deployment.
• Ensure product quality, presentation, pricing accuracy, and customer satisfaction across all kiosks.
• Maintain inventory controls, stock levels, and proper receiving and documentation.
• Enforce cash handling, POS accuracy, and end-of-day reconciliation procedures.
• Prepare consolidated operational reports and coordinate with HR, Marketing, Accounting, and Supply Chain.

Skills

Leadership

Staffing

Sales analysis

Customer service

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Inventory software

Job description

Job Summary:

The Operations Manager – Kiosk Operations is responsible for overseeing the daily operations and business performance of all kiosks. The role ensures consistent operating standards, achievement of sales targets, effective staffing, proper inventory management, product quality, customer satisfaction, and compliance with company policies. The position also monitors kiosk performance, addresses operational issues, develops employees, and implements improvements to increase operational efficiency and profitability across all locations.

Key Responsibilities:

A. Kiosk Operations Management

• Oversee daily operations across all six kiosks and ensure compliance with established operating procedures.

• Conduct kiosk assessment to readiness, cleanliness, product presentation, staffing, and overall performance.

• Ensure proper opening and closing procedures, equipment readiness, and adherence to operating schedules.

• Identify operational issues and implement corrective actions to maintain smooth operations.

B. Sales and Financial Performance

• Monitor daily, weekly, and monthly sales performance against assigned targets.

• Analyze sales trends and recommend initiatives to improve revenue, transaction volume, and average customer spending.

• Monitor operating expenses and controllable costs to support profitability.

• Coordinate with Marketing on promotions, events, and sales initiatives.

• Prepare performance updates and recommend corrective actions for underperforming kiosks.

C. People Management and Staffing

• Supervise, coach, and evaluate kiosk personnel to ensure productivity and accountability.

• Prepare and monitor staffing schedules and employee deployment based on operational requirements.

• Conduct regular briefings and provide guidance on sales, customer service, product knowledge, and operating procedures.

D. Product Quality and Customer Experience

• Ensure consistent product quality, presentation, availability, and service standards across all kiosks.

• Monitor customer feedback, reviews, and complaints and ensure timely resolution.

• Ensure employees demonstrate appropriate product knowledge and provide professional customer assistance.

• Monitor product display, pricing accuracy, promotional materials, and overall kiosk presentation.

• Implement service and product improvements based on customer feedback and performance observations.

E. Inventory and Cost Control

• Monitor stock levels, product movement, replenishment requirements, and inventory availability across all kiosks.

• Ensure accurate receiving, storage, inventory counts, and inventory documentation.

• Investigate stock discrepancies, product losses, damage, and wastage, and implement preventive measures.

• Monitor the proper use and maintenance of kiosk equipment and company assets.

F. Compliance, Safety and Cash Controls

• Ensure compliance with company policies, operating procedures, applicable permits, and relevant safety and sanitation requirements.

• Monitor compliance with cash-handling, POS transactions, discounts, voids, refunds, and end-of-day reconciliation procedures.

• Ensure kiosks maintain proper documentation and comply with applicable product-handling and sales regulations.

• Address policy violations and operational incidents and elevate significant concerns to Upper Management.

• Coordinate with Accounting and other departments to resolve discrepancies while maintaining appropriate independent financial controls.

G. Reporting and Continuous Improvement

• Prepare consolidated operational and performance reports covering all six kiosks.

• Monitor key performance indicators and implement corrective action plans when targets are not met.

• Coordinate with HR, Marketing, Accounting, Supply Chain, and other relevant departments.

• Recommend improvements in staffing, inventory, sales execution, operating procedures, and cost efficiency.

• Provide Upper Management with timely updates on performance, risks, operational issues, and improvement opportunities.

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field preferred.

• At least three years of relevant experience in retail, food and beverage, kiosk operations, or multi-location operations.

• Experience supervising multiple locations and managing frontline employees.

• Knowledge of sales monitoring, inventory control, POS systems, cash handling, and operational reporting.

• Strong leadership, communication, problem-solving, and organizational skills.

• Proficiency in spreadsheets and basic sales and inventory analysis.