OPERATIONS MANAGER

Batzam1 Sales Distribution Corporation; Lubao; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Batzam1 Sales Distribution Corporation in the Philippines seeks an Operations Manager based at the Lubao warehouse in Pampanga to oversee distributor operations and drive performance across sales, supply chain, and finance.

The role requires regular field visits, travel across territories, and leadership of cross-functional teams to ensure compliance, efficiency, and strong execution of sales programs.

Qualifications

• Bachelor’s degree in Business Administration, Management, Supply Chain, Sales, Finance, or a related field.
• Must have 10 years of relevant experience in Operations Management, FMCG, distribution or consumer goods.
• Strong experience in managing sales, distribution, warehouse/supply chain, finance, and people operations.
• Experience working with or managing a distributor, principal, or FMCG business is highly preferred.
• Strong understanding of distributor operations, sales execution, inventory management, and business controls.
• Excellent leadership, decision-making, analytical, communication, and problem-solving skills.
• Demonstrated ability to manage cross-functional teams and drive business results.
• Proficient in Microsoft Excel and comfortable working with business and operational reports.
• Willing to conduct regular field visits and travel extensively.
• Willing to be primarily based at the company warehouse in Lubao, Pampanga.

Responsibilities

• Lead and oversee the distributor's operations to align with principal objectives.
• Serve as primary contact between distributor and principal for management and operational concerns.
• Ensure compliance with Business Principles, Code of Conduct, Distributor Agreement and policies.
• Facilitate regular operations meetings to review objectives, performance, challenges, and actions.
• Monitor and implement controls to safeguard assets, inventory, and resources.
• Represent the distributor in meetings with principal and other engagements.
• Drive cross-functional collaboration for smooth distributor operations.
• Monitor distributor sales performance and achieve key sales objectives.
• Ensure field teams follow Quality of Sales standards.
• Implement sales programs to ensure product availability, visibility in trade.
• Monitor market conditions and competitor activities.
• Review Daily Operations Review (DOR) covering Sales, Warehouse, Finance, Promotions.
• Identify operational gaps and implement corrective actions.
• Work with Sales to improve territory execution and results.
• Work with Supply Chain to ensure Good Warehousing Practices.
• Ensure efficient inventory management, warehousing, order fulfillment, distribution.
• Monitor supply chain performance and address issues.
• Support initiatives to improve efficiency, inventory accuracy, delivery, service levels.
• Coordinate with Supply Chain to safeguard products.
• Partner with Finance Manager to safeguard distributor's financial interests.
• Review financial performance and indicators against targets.
• Ensure financial controls and processes across the organization.
• Identify financial and operational risks and implement corrective measures.
• Support management with data-driven decisions.
• Partner with HR Manager to ensure HR policies and people management practices.
• Promote positive employer relationships.
• Identify manpower, training, coaching needs to improve performance.
• Support succession planning and talent development programs.
• Provide coaching and performance support to key personnel.
• Foster accountability, teamwork, continuous improvement, high performance.
• Analyze performance and identify opportunities to improve productivity, efficiency, profitability.
• Develop action plans to address gaps and operational challenges.
• Monitor key operational metrics and provide regular updates to management.
• Ensure timely resolution of cross-functional issues.
• Drive continuous improvement aligned with standards and business objectives.

Skills

Leadership

Decision-making

Analytical thinking

Communication

Problem-solving

Cross-functional collaboration

Microsoft Excel

Team management

Field visits

Travel readiness

Education

Bachelor’s degree in Business Administration, Management, Supply Chain, Sales, Finance, or related field

Tools

Microsoft Excel

Job description

JOB DESCRIPTION:

We are looking for an Operations Manager who will be primarily based at our warehouse in Lubao, Pampanga and will oversee distributor operations.

The successful candidate must be willing to conduct regular field visits and travel across the assigned territories to monitor sales execution, warehouse operations, business compliance, team performance, and overall distributor performance.

1. GENERAL MANAGEMENT

• Lead and oversee the overall operations of the distributor business, ensuring alignment with the objectives and requirements of theprincipal.

• Serve as the primary point of contact between the distributor and the principal for distributor management, business development, and operational concerns.

• Ensure compliance with the Principal’s Business Principles, Code of Business Conduct, Distributor Agreement, policies, standards, and required business practices.

• Facilitate regular operations meetings with key distributor personnel to review business objectives, operational performance, challenges, and action plans.

• Monitor and implement control measures to safeguard company assets, properties, inventory, and other business resources.

• Represent the distributor in key meetings with the principal, including Distributor Business Meetings, Business Planning and Reviews, Regional Sales Meetings, and other relevant business engagements.

• Drive cross-functional collaboration to ensure smooth and efficient distributor operations.

2. SALES OPERATIONS

• Monitor distributor sales performance and ensure achievement of key sales objectives and Key Result Areas established by the principal.

• Ensure that the sales force consistently follows the required Quality of Sales standards and execution guidelines.

• Ensure effective implementation of sales programs, activities, and strategies to achieve product availability, visibility, and accessibility in the trade.

• Monitor market conditions, competitor activities, customer developments, and other market intelligence relevant to business growth.

• Review and ensure proper execution of Daily Operations Review (DOR) covering Sales, Warehouse, Finance, and Promotions.

• Identify operational gaps affecting sales performance and implement appropriate corrective and preventive actions.

• Work closely with the Sales team to improve territory execution, productivity, distribution, and overall business results.

3. SUPPLY CHAIN MANAGEMENT

• Work closely with the Supply Chain Manager to ensure compliance with Good Warehousing Practices and established operational standards.

• Ensure efficient inventory management, warehousing, order fulfillment, and distribution processes.

• Monitor supply chain performance and address operational issues that may affect product availability and customer service.

• Support initiatives that improve operational efficiency, inventory accuracy, delivery performance, and service levels.

• Coordinate with the Supply Chain team to ensure proper handling and safeguarding of company and principal-owned products.

4. FINANCE AND BUSINESS CONTROL

• Partner with the Finance Manager in safeguarding the financial interests of the distributor.

• Regularly review financial performance, reports, and key financial indicators against established business standards and targets.

• Ensure proper implementation of financial controls and operational processes across the organization.

• Identify financial and operational risks and work with concerned teams to implement appropriate corrective measures.

• Support the management team in making sound business decisions based on financial and operational data.

5. HUMAN RESOURCE AND PEOPLE DEVELOPMENT

• Partner with the HR Manager to ensure compliance with established HR policies, procedures, and people management practices.

• Promote a positive and professional employee-employer relationship across the distributor organization.

• Identify manpower, training, coaching, and development needs to improve employee performance and capability.

• Support the development and implementation of succession planning and talent development programs to ensure business continuity.

• Provide coaching, guidance, and performance support to key personnel and team leaders.

• Foster a culture of accountability, teamwork, continuous improvement, and high performance.

6. BUSINESS IMPROVEMENT AND OPERATIONAL EXCELLENCE

• Analyze operational performance and identify opportunities to improve productivity, efficiency, service, and profitability.

• Develop and implement action plans to address business gaps and operational challenges.

• Monitor key operational metrics and provide regular performance updates to management and the principal.

• Ensure timely resolution of cross-functional issues affecting distributor operations.

• Drive continuous improvement initiatives aligned with the principal’s standards and business objectives.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Management, Supply Chain, Sales, Finance, or a related field.

• Must have 10 years of relevant experience in Operations Management, preferably in the FMCG, distribution, or consumer goods industry.

• Strong experience in managing sales, distribution, warehouse/supply chain, finance, and people operations.

• Experience working with or managing a distributor, principal, or FMCG business is highly preferred.

• Strong understanding of distributor operations, sales execution, inventory management, and business controls.

• Excellent leadership, decision-making, analytical, communication, and problem-solving skills.

• Demonstrated ability to manage cross-functional teams and drive business results.

• Proficient in Microsoft Office, particularly Microsoft Excel, and comfortable working with business and operational reports.

• Willing to conduct regular field visits and travel extensively.

• Willing to be primarily based at the company warehouse in Lubao, Pampanga.

• Must be willing to work in a field-based, multi-area operational environment and manage operations across the assigned territories.