Operations Manager

Asurion; Hinoba-an; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Asurion is seeking an Operations Manager, Supply Chain to lead day-to-day logistics, inventory, and fulfillment, ensuring reliable service and cost control. You will optimize warehouse workflows, drive KPI performance for safety, quality, and on-time delivery, and collaborate with vendor partners to mitigate risk.

Strong data-driven decision making and cross-functional leadership required. Bachelor's degree and 10+ years in operations, with Lean Six Sigma and ERP/WMS experience preferred; global

Qualifications

• Bachelor's in supply chain, business, or engineering.
• 10 years operations management experience.
• Track record of improving KPIs across supply chain.
• Experience leading cross-functional teams.

Responsibilities

• Plan, organize, and manage manufacturing processes to meet targets.
• Monitor workflow and adjust schedules for on-time delivery.
• Identify and implement process improvements to increase efficiency and reduce waste.
• Utilize lean manufacturing principles and Six Sigma where applicable.
• Oversee inventory levels, materials usage, and equipment maintenance.
• Coordinate with Quality to implement corrective actions and ensure compliance.
• Lead and mentor production supervisors and staff.
• Drive continuous improvement and KPI ownership across operations.
• Ensure safety protocols and regulatory requirements are met.
• Prepare and present operational reports to senior management.

Skills

Clear communication

Decision making under pressure

Coaching & mentoring

Stakeholder alignment

Change management execution

Education

Bachelor's in supply chain or engineering

10 years ops mgmt experience

Track record KPI improvement

Cross-functional team leadership

Tools

ERP systems

WMS

Advanced Excel & analytics

Inventory control

Lean & process mapping

Capacity & demand planning

Job description

JOB CODE PHL5132 Operations Manager, Supply Chain

MANAGEMENT LEVEL 7 Manager DISCIPLINE Supply Chain Operations REPORTS TO Operations Director FSLA CLASSIFICATION Exempt

POSITION OVERVIEW

The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.

POSITION OVERVIEW

The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction.

Essential Job Skills/Duties

• Plans, organizes, and manages manufacturing processes to meet production targets.
• Monitors workflow and adjusts schedules as needed to ensure timely delivery.
• Identify and implement process improvements to increase efficiency and reduce waste.
• Utilize lean manufacturing and Six Sigma principles where applicable.
• Ensure products meet quality standards and regulatory requirements.
• Collaborate with the Quality team to implement corrective actions when needed.
• Supervise and mentor production supervisors and staff.
• Foster a culture of continuous improvement, accountability, and teamwork.
• Oversee inventory levels, raw material usage, and equipment maintenance.
• Coordinate with OQES to ensure smooth operations.
• Prepare and present operational reports to senior management.
• Analyze production data to identify trends and areas for improvement.
• Enforce safety protocols and ensure compliance with local and international regulations.
• Conduct regular safety audits and training sessions.
• Lead daily warehouse and logistics operations.
• Own service, cost, and quality KPIs.
• Optimize inventory accuracy and replenishment.
• Drive continuous improvement initiatives.
• Coordinate cross-functional supply planning.
• Resolve escalations and operational bottlenecks.

Required Technical Skills

• ERP and WMS proficiency.
• Advanced Excel and data analysis.
• Inventory control methodologies.
• Lean and process mapping.
• Capacity and demand planning.
• Carrier and 3PL management.

Required Soft/Leadership Skills

• Clear, concise communication.
• Decision making under pressure.
• Coaching and team development.
• Stakeholder alignment and influence.
• Change management execution.

Required Education & Experience

• Bachelor's in supply chain Business or Engineering Course or related field.
• 10 years operations management experience.
• Track record improving KPIs.
• Experience leading cross-functional teams.

Preferred Education & Experience

• Master's in operations or business.
• High-volume omnichannel experience.
• Start-up or scale-up environment success.

Required Licenses/Certifications

• Lean Six Sigma Green Belt.
• Forklift safety certification.
• OSHA safety training completion.

Preferred Licenses/Certifications

• Problem solving skills (FMEA, MSA, SPC, DOE), Six Sigma Green Belt certified
• APICS CPIM or CSCP.
• PMP certification.

Supervisory Responsibilities

• Directly supervises Operations Supervisors.
• Manages vendor and 3PL performance.

Travel Requirements

• Travels: Supplier, 3PL, and site visits.
• % of Time: Up to 20%.
• Overnight Travel: Occasional.

Physical Demands & Working Conditions

• Stationary Position: Frequently
• Vision: 20/20 corrected vision
• Hearing: Receive detailed information if spoken to
• Pushing/Pulling/Reaching: Occasionally
• Climb: Occasionally
• Kneel: Occasionally
• Grab: Frequently
• Bend: Frequently
• Lift/Carry Over: Up to 40 lbs
• Wet or Humid Conditions: Occasionally
• Moving Mechanical Parts: Frequently
• Heavy Machinery: Occasionally
• High Places: Rarely
• Fumes or Airborne Particles: Occasionally
• Toxic or Caustic Chemicals: Rarely
• Outdoor Frequency: Occasionally
• Electricity: Rarely
• Explosives: Never
• Radiation: Never
• Loud Noise: Occasionally
• Other Environmental: Temperature fluctuations in warehouse

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Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.

Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.