Operations Manager

TRT; Angeles; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

TRT is a global IT services provider seeking a Global Operations Manager to oversee processes across 15 countries, including the Philippines, aligning business strategies to a standardized worldwide vision. You will supervise Global HR, Recruitment, IT Admin and Compliance teams and ensure rigorous governance, risk management and performance reporting.

The role requires strong global IT and business acumen, multilingual communication, and a proactive, client-focused mindset.

Qualifications

• Experience leading global operations across multiple countries.
• Ability to manage contracts and regulatory compliance.
• Strong project management and analytical skills.
• Proficiency with NetSuite, HR tools and MS Office suite.

Responsibilities

• Create and enforce standardized global policies and procedures across TRT offices.
• Develop long-term strategies and align global operations with a unified vision.
• Oversee Global HR, Recruitment, IT Admin, and Compliance teams.
• Monitor activities and ensure compliance across global accounts.
• Conduct risk and root-cause analyses with preventive actions.
• Lead site visits and client engagements to ensure accountability.
• Prepare reports for the CEO and senior leadership.

Skills

Global leadership

Multilingual

Contract management

Risk management

Project management

Analytical skills

NetSuite

Bamboo HR

MS Teams

MS Outlook

MS Office

Google Drive

BOSS

Client-focused

Tools

NetSuite Oracle

Bamboo HR

Microsoft Teams

Google Shared Files

BOSS

MS Outlook

MS Office

Job description

At TRT, our mission is the relentless pursuit of global service delivery excellence, in the designing, deployment and maintaining Enterprise IT solutions to maximize the return our clients make in their IT investments.

TRT is Global IT Service Company Delivery Enterprise IT Solutions across 107+ locations globally. We specialize in multi-brand enterprise IT services, delivering professional, maintenance, and managed services for enterprise IT storage, servers, and networking technologies. Our global model brings everything together under one support framework and one contract, allowing customers to scale efficiently and operate with confidence.

Learn more at www.trt.com

Role Overview:

The Global Operations Manager is directly responsible in the Management of the processes in various TRT offices across 15 countries (US, UK, Australia, Thailand, HongKong, Singapore, Malaysia, Taiwan, Japan, Switzerland, Philippines, Netherlands) in the re-alignment of business strategies towards a standardized vision.

Key Accountabilities:

• Creation and implementation of standardized Companies policies and procedures. Institutionalize compliance on all Policies and Procedures of all global processes and make necessary recommendations to improve and standardize Global processes.
• Developing long-term and strategic approaches that define problems/opportunities in anticipation of changing business conditions.
• Ensure implementation and proper management of the following Teams: (a) Global HR, (b) Recruitment, (c) IT Admin, Compliance Teams
• Monitor all activities associated with business operations and ensure compliance with every transaction in all global accounts.
• Conduct risk management, postmortem analysis, and root cause analysis by implementing preventive and corrective actions on recurring issues.
• Perform pro-active site and client visits ensuring competent and efficient global management.
• Communicate with all the business units, the global teams, and the global clients to ensure accountability is clear and expectations are always met.
• Prepare and analyze reports for timely submission to the CEO.

What Makes You a Great Fit:

• This position requires a strong global expertise in Business and Information Technology.
• Can communicate well in multiple languages.
• In-depth knowledge of existing global labor laws and contract management skills.
• Has business and project management, risk management, and analytical skills.
• Proficiency with NetSuite – Oracle, Bamboo HR, Microsoft Teams, Google Shared Files, and BOSS.
• Can work and adapt to shifting schedules based on the needs of global client’s Intermediate knowledge in MS Outlook and MS Office applications (Excel and Word),
• Demonstrate exceptional attention to detail with a strong client-first mindset
• Apply critical thinking and sound independent judgment consistently
• Understand that competitive compensation comes with higher expectations and accountability
• Perform effectively in fast-paced, high-ownership environments
• Take initiative, work independently, and deliver with minimal supervision
• Are committed to continuous improvement and long-term professional growth

Why You’ll Love Working Here

At TRT, you’ll be part of a high-performance, globally connected organization where results matter and accountability is respected.

We offer:

• Competitive compensation aligned with responsibility and impact
• Direct exposure to global operations and enterprise clients
• A professional environment that values execution, ownership, and discipline
• Career growth driven by performance and capability—not titles

If you’re looking for meaningful work, real responsibility, and the opportunity to grow in a global enterprise IT environment, TRT is the place to build your career