Client Account Manager

TRT Solutions Limited; Pampanga; Presencial; PHP 334.800 - 558.000; Jornada completa

Descripción de la vacante

A leading solutions provider seeks a candidate in Pampanga, Philippines for a role focused on managing client relationships and enhancing service delivery. Responsibilities include communication with clients, upselling services, and problem-solving within the Order to Cash process. Ideal candidates should have a degree in Business Administration or related fields, strong communication skills, and experience in account management. The position may require travel for client meetings.

Formación

• Experience in client account management, particularly with global clients.
• Ability to assess client needs and create growth plans.
• Proficiency in budgeting and financial concepts.

Responsabilidades

• Maintain constant communication with clients.
• Propose solutions to recurring issues.
• Provide performance reports to management.

Conocimientos

Communication skills

Relationship-building

Problem-solving

Organizational skills

Educación

Bachelor's degree in Business Administration

Additional certifications

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Overview

Primary Workflow:

• Maintain constant communication with client focal points and TRT executives
• Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies
• Conduct regular presentations to clients on TRT service delivery to gauge client confidence
• Manage opportunities for upselling and cross-selling TRT services to clients
• Serve as the primary contact for clients in the Order to Cash process, ensuring timely billing and collections, with availability around the clock
• Act as the focal point of knowledge base for each client engagement
• Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transitions
• Document TRT's customer engagements, including projects, support contracts, and Managed Service Engagements
• Provide performance reports and statistics to TRT's management and Executive Board
• Update CMDB, BOSS, and Wiki documentation as needed
• Develop policies and procedures to control and measure TRT's customer service delivery

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field preferred. Additional certification is helpful.
• Experience in client account management, especially with global clients; understanding of account management principles and industry knowledge is important.
• Excellent communication and relationship-building skills for working with global clients
• Ability to assess client needs, create plans, and find growth opportunities
• Experience in presentations, negotiations, and contract renewals is beneficial
• Strong problem-solving skills and ability to work well with internal teams
• Proficiency in CRM software and financial concepts like budgeting
• Willingness to travel for client meetings and good organizational skills
• Proficiency in Microsoft Office, especially Excel

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID
• requires you to provide a guarantee or collects property