Client Account Manager

TRT Solutions Limited; Pampanga; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading solutions provider seeks a candidate in Pampanga, Philippines for a role focused on managing client relationships and enhancing service delivery. Responsibilities include communication with clients, upselling services, and problem-solving within the Order to Cash process. Ideal candidates should have a degree in Business Administration or related fields, strong communication skills, and experience in account management. The position may require travel for client meetings.

Qualifications

• Experience in client account management, particularly with global clients.
• Ability to assess client needs and create growth plans.
• Proficiency in budgeting and financial concepts.

Responsibilities

• Maintain constant communication with clients.
• Propose solutions to recurring issues.
• Provide performance reports to management.

Skills

Communication skills

Relationship-building

Problem-solving

Organizational skills

Education

Bachelor's degree in Business Administration

Additional certifications

Tools

CRM software

Microsoft Office

Job description

Overview

Primary Workflow:

• Maintain constant communication with client focal points and TRT executives
• Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies
• Conduct regular presentations to clients on TRT service delivery to gauge client confidence
• Manage opportunities for upselling and cross-selling TRT services to clients
• Serve as the primary contact for clients in the Order to Cash process, ensuring timely billing and collections, with availability around the clock
• Act as the focal point of knowledge base for each client engagement
• Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transitions
• Document TRT's customer engagements, including projects, support contracts, and Managed Service Engagements
• Provide performance reports and statistics to TRT's management and Executive Board
• Update CMDB, BOSS, and Wiki documentation as needed
• Develop policies and procedures to control and measure TRT's customer service delivery

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field preferred. Additional certification is helpful.
• Experience in client account management, especially with global clients; understanding of account management principles and industry knowledge is important.
• Excellent communication and relationship-building skills for working with global clients
• Ability to assess client needs, create plans, and find growth opportunities
• Experience in presentations, negotiations, and contract renewals is beneficial
• Strong problem-solving skills and ability to work well with internal teams
• Proficiency in CRM software and financial concepts like budgeting
• Willingness to travel for client meetings and good organizational skills
• Proficiency in Microsoft Office, especially Excel

Working Location

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