Global Service Desk Lead - Enterprise IT Support

TRT; Angeles; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive compensation

Global exposure

Career growth opportunities

Job summary

TRT is a global IT service company delivering enterprise IT solutions and support across 107+ locations. The Global Service Desk Team Leader (GSD-TL) role ensures efficient operation within service levels and the TRT budget.

You will resolve incidents, implement changes, mentor GSD engineers, and coordinate with FE-TL and CE-TL on escalated service calls, while ensuring process adherence for customers and internal teams. Willingness to relocate to TRT locations is a plus.

Qualifications

• Experience with enterprise IT server, storage and networking infrastructure.
• Willingness to support hardware and software components.
• Understanding of basic computer principles.

Responsibilities

• Resolve incidents via proactive monitoring and timely actions.
• Implement changes and improvements for clients.
• Ensure internal and client processes are followed by engineers.
• Handle escalations during shifts and assist with requests.
• Coordinate with FE-TL and CE-TL on service calls.
• Handover service calls to the next GSD-SL.

Skills

Enterprise IT

Server

Storage

Networking

Hardware & Software support

Job description

TRT is a global IT service company delivering enterprise IT solutions and support across 107+ locations. The Global Service Desk Team Leader (GSD-TL) role ensures efficient operation within service levels and the TRT budget.

You will resolve incidents, implement changes, mentor GSD engineers, and coordinate with FE-TL and CE-TL on escalated service calls, while ensuring process adherence for customers and internal teams. Willingness to relocate to TRT locations is a plus.