Operations Leader: Strategy, Efficiency & Growth

Confidential Company; Metro Manila; On-site; PHP 4,200,000 - 5,400,000; Full time

Job summary

Confidential Company is seeking a Senior Director of Operations to oversee operational performance, drive continuous service improvement, and enable scalable growth across business units. You will report to executive leadership and lead cross-functional teams to optimize processes, manage strategy, and sustain exceptional client relationships.

Key responsibilities include setting the strategic direction, overseeing daily operations, budgeting, and mentoring managers to achieve high performance

Qualifications

• 10+ years of leadership experience in operations.
• 3–5 years at a Director level or higher in call center/BPO operations.
• Strong budget/financial management skills.
• Excellent written and verbal communication with executive presence.

Responsibilities

• Set strategic operational direction aligned with organizational goals.
• Oversee daily operations and optimize workflows for efficiency.
• Manage operational budgets and drive profitability.
• Lead, mentor, and empower operational managers and staff.
• Maintain relationships with stakeholders, ensuring quality and service delivery.

Skills

Strategic leadership

Operations leadership

Budget management

Executive communication

Team management

Stakeholder relations

Education

Bachelor’s degree in Business Administration/Operations Management

Job description

Confidential Company is seeking a Senior Director of Operations to oversee operational performance, drive continuous service improvement, and enable scalable growth across business units. You will report to executive leadership and lead cross-functional teams to optimize processes, manage strategy, and sustain exceptional client relationships.

Key responsibilities include setting the strategic direction, overseeing daily operations, budgeting, and mentoring managers to achieve high performance