Senior Director of Operations

Confidential Company; Metro Manila; On-site; PHP 4,200,000 - 5,400,000; Full time

Job summary

Confidential Company is seeking a Senior Director of Operations to oversee operational performance, drive continuous service improvement, and enable scalable growth across business units. You will report to executive leadership and lead cross-functional teams to optimize processes, manage strategy, and sustain exceptional client relationships.

Key responsibilities include setting the strategic direction, overseeing daily operations, budgeting, and mentoring managers to achieve high performance

Qualifications

• 10+ years of leadership experience in operations.
• 3–5 years at a Director level or higher in call center/BPO operations.
• Strong budget/financial management skills.
• Excellent written and verbal communication with executive presence.

Responsibilities

• Set strategic operational direction aligned with organizational goals.
• Oversee daily operations and optimize workflows for efficiency.
• Manage operational budgets and drive profitability.
• Lead, mentor, and empower operational managers and staff.
• Maintain relationships with stakeholders, ensuring quality and service delivery.

Skills

Strategic leadership

Operations leadership

Budget management

Executive communication

Team management

Stakeholder relations

Education

Bachelor’s degree in Business Administration/Operations Management

Job description

We are seeking an experienced and strategic Senior Director of Operations to oversee operational performance, drive continuous service improvement, and ensure scalable growth across business units. Reporting to executive leadership, you will lead cross-functional teams, optimize processes, manage operational strategy, and maintain exceptional client/stakeholder relationships.

Key Responsibilities

• Strategic Leadership: Drive the overall operational strategy, aligning department goals with organizational objectives.
• Operational Excellence: Oversee daily operations, optimize workflows, and implement best practices to ensure maximum efficiency and performance.
• Financial Management: Manage operational budgets, analyze cost efficiencies, and drive profitability across programs/projects.
• Team & Talent Management: Lead, mentor, and empower operational managers and staff to foster high performance and retention.
• Client & Stakeholder Relations: Maintain strong relationships with key stakeholders, ensuring compliance, quality standards, and high service delivery levels.

Qualifications

• Experience: 10+ years of progressive leadership experience in operations, with at least 3–5 years at a Director level or higher in a call center or BPO operations.
• Leadership: Proven ability to manage large, multi-functional teams and drive organizational change.
• Strategic Thinking: Strong analytical, problem-solving, and budget/financial management skills.
• Communication: Exceptional verbal and written communication skills with strong executive presence.
• Education: Bachelor’s degree in Business Administration, Operations Management, or related field.