Operations Leader for Client Growth | Hybrid, Mid-Shift

Eastvantage Business Solutions Inc.; Pasig; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

Eastvantage Business Solutions Inc. is seeking a Sr. Business Operations Specialist to elevate operational efficiency across multiple departments. You will lead a team, manage client relationships, and drive data-driven decisions to support performance and growth.

The role emphasizes process improvement, cross-functional collaboration, and strategic direction to expand value for existing clients.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• Minimum 5 years in operations management with people and client management.
• Proven track record leading teams in fast-paced environments.
• Strong analytical and problem-solving skills for actionable insights.
• Excellent communication, negotiation, and stakeholder management.
• Experience designing operational improvements for efficiency and quality.
• Familiarity with project management methodologies and tools.
• Ability to work under pressure with competing priorities.
• Experience servicing clients and managing expectations.
• Knowledge of governance, compliance, and industry standards.

Responsibilities

• Lead and manage a team of operations staff including hiring, onboarding, and coaching.
• Act as primary operational contact for clients, building strong relationships.
• Monitor and analyze performance to identify trends, risks, and improvements.
• Develop strategies to boost productivity, quality, efficiency, and cost effectiveness.
• Oversee design and continuous improvement of processes for stability and scalability.
• Collaborate with stakeholders to address issues in a timely manner.
• Prepare and deliver performance reports and insights to stakeholders.
• Maintain awareness of market trends, client needs, and competitors.
• Drive organic growth across accounts through service excellence and upsell initiatives.

Skills

Operations management

People management

Client management

Data analysis

Project management

Stakeholder management

Education

Bachelor's degree in Business Administration/Management

Job description

Eastvantage Business Solutions Inc. is seeking a Sr. Business Operations Specialist to elevate operational efficiency across multiple departments. You will lead a team, manage client relationships, and drive data-driven decisions to support performance and growth.

The role emphasizes process improvement, cross-functional collaboration, and strategic direction to expand value for existing clients.