Multi-Site Operations & Growth Leader

Our Clients

Makati

On-site

PHP 1,500,000 - 2,100,000

Full time

14 days+

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Job summary

Our Clients is seeking a Business Center Operations Lead to oversee performance and operational excellence across multiple locations. You will provide strategic leadership across operations, sales, customer experience, marketing, and finance while ensuring standards are consistently executed.

Reporting to senior leadership, you will drive growth, build high-performing teams, and deliver exceptional customer experiences at scale.

Qualifications

Bachelor's degree or equivalent in a relevant field.
5+ years of experience in operations management, business management, or multi-site leadership.
Experience managing multiple locations, branches, or service operations.
Proven track record of driving operational improvements and business growth.
Experience overseeing cross-functional teams across operations, sales, customer service, and support.
Strong understanding of business performance metrics, budgeting, and financial reporting (incl. P&L).
Excellent leadership, coaching, stakeholder management, and decision-making skills.
Strong analytical, problem-solving, and communication abilities.
Proficiency in Microsoft Office; CRM or business reporting tools is a plus.

Responsibilities

Lead day-to-day operations of multiple locations, ensuring standards and service excellence.
Develop and implement initiatives to improve efficiency, customer satisfaction, and performance.
Ensure compliance with company policies and SOPs.
Identify challenges and implement effective solutions to support objectives.
Monitor facility readiness and service quality for consistent customer experience.
Track sales pipelines, occupancy, revenue, and KPIs; drive growth.
Partner with sales to reach revenue targets and opportunities.
Review pricing, promotions, and commercial initiatives for sustainable growth.
Identify opportunities to improve customer acquisition, retention, and profitability.
Provide regular performance updates and recommendations to leaders.
Champion a customer-centric culture across locations.
Maintain brand standards and service quality; support customer engagement initiatives.
Monitor customer feedback and drive continuous improvement of customer experience.
Lead, coach, and mentor site leaders and cross-functional teams.
Foster accountability, collaboration, and continuous improvement.
Conduct coaching sessions, performance reviews, and development discussions.
Plan succession, staffing, and training to strengthen capability.
Support employee engagement to drive high performance.
Establish and monitor department KPIs aligned with business objectives.
Analyze operational and financial performance to identify trends and risks.
Develop improvement plans to address gaps and drive excellence.
Ensure consistent implementation of policies and best practices.
Monitor operating budgets, expenses, and financial performance.
Review monthly reports on revenue and profitability.
Identify cost optimization opportunities while maintaining service quality.
Support forecasting, budgeting, and planning initiatives.