Operations Manager

Eastvantage Business Solutions Inc.; Pasig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Eastvantage Business Solutions Inc. is seeking a Sr. Business Operations Specialist to elevate operational efficiency across multiple departments. You will lead a team, manage client relationships, and drive data-driven decisions to support performance and growth.

The role emphasizes process improvement, cross-functional collaboration, and strategic direction to expand value for existing clients.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• Minimum 5 years in operations management with people and client management.
• Proven track record leading teams in fast-paced environments.
• Strong analytical and problem-solving skills for actionable insights.
• Excellent communication, negotiation, and stakeholder management.
• Experience designing operational improvements for efficiency and quality.
• Familiarity with project management methodologies and tools.
• Ability to work under pressure with competing priorities.
• Experience servicing clients and managing expectations.
• Knowledge of governance, compliance, and industry standards.

Responsibilities

• Lead and manage a team of operations staff including hiring, onboarding, and coaching.
• Act as primary operational contact for clients, building strong relationships.
• Monitor and analyze performance to identify trends, risks, and improvements.
• Develop strategies to boost productivity, quality, efficiency, and cost effectiveness.
• Oversee design and continuous improvement of processes for stability and scalability.
• Collaborate with stakeholders to address issues in a timely manner.
• Prepare and deliver performance reports and insights to stakeholders.
• Maintain awareness of market trends, client needs, and competitors.
• Drive organic growth across accounts through service excellence and upsell initiatives.

Skills

Operations management

People management

Client management

Data analysis

Project management

Stakeholder management

Education

Bachelor's degree in Business Administration/Management

Job description

We're Hiring: Sr. Business Operations Specialist!

We are looking for a skilled and detail-oriented Sr. Business Operations Specialist to enhance our operational efficiency and drive performance across various departments. The ideal candidate will have extensive experience in business processes, analytics, and project management, fostering collaboration to achieve organizational goals.

As the Business Partner for the organization, you will be responsible for overseeing day-to-day operations and ensuring the delivery of exceptional service to clients. The role focuses on driving operational excellence through strong people leadership, client management, and data-driven decision-making. You will partner closely with cross-functional teams to ensure smooth operations, while maintaining a strong understanding of industry trends and the competitive landscape to support strategic direction and continuous improvement.

A key aspect of this role is also to identify and drive organic growth opportunities within existing client partnerships, ensuring long‑term value creation and account expansion through operational performance and service excellence.

Key Responsibilities:

• Lead and manage a team of operations staff, including hiring, onboarding, coaching, and performance management.
• Act as the primary operational point of contact for clients, building strong relationships and ensuring expectations are consistently met or exceeded.
• Monitor and analyze operational performance (financials, productivity, quality, and efficiency) to identify trends, risks, and improvement opportunities.
• Develop and implement operational strategies that improve productivity, quality, efficiency, and cost effectiveness, while supporting revenue growth.
• Oversee the design and continuous improvement of processes, procedures, and systems to ensure operational stability and scalability.
• Collaborate with internal stakeholders to resolve operational, client, and people‑related issues in a timely and effective manner.
• Prepare and deliver performance reports, insights, and presentations to internal and external stakeholders.
• Maintain strong awareness of market trends, client needs, and competitor activity to inform operational and strategic decisions.
• Drive organic growth across assigned accounts by identifying expansion opportunities, improving service adoption, strengthening client engagement, and supporting upsell/value‑add initiatives through operational excellence.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years’ experience in operations management, with strong exposure to people management, client management, and data analysis.
• Proven track record of leading teams to deliver high performance in a fast‑paced environment.
• Strong analytical and problem‑solving skills, with the ability to translate data into actionable insights.
• Excellent communication, negotiation, and stakeholder management skills.
• Demonstrated experience in designing and executing operational improvements that drive efficiency and quality.
• Familiarity with project management methodologies and tools.
• Ability to work under pressure and manage competing priorities effectively.
• Experience working directly with clients and managing expectations in a service‑driven environment.
• Strong understanding of operational governance, compliance, and industry standards.

Candidates must be open to working on a mid‑shift schedule and amenable to report onsite or in a hybrid setup at our delivery centers in Taguig and Ortigas City.