Operations Leader: Drive Team Performance & Metrics

WNS; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Structured career path

Internal progression opportunities

Safe work environment

Free HMO from day 1 (including partner

Skills training opportunities

Paid leaves

Annual appraisal

Job summary

WNS is seeking a skilled team lead in Quezon City to drive performance for banking/financial accounts. The role emphasizes coaching, analytics, and delivering monthly targets within a structured operational framework.

Ideal candidates bring at least two years of relevant experience and a background in finance operations, with a focus on process improvement and stakeholder collaboration.

Qualifications

• Must have good problem solving, decision making and analytical skills.
• 2+ years of relevant experience.
• Experience handling Banking and Financial accounts preferred.

Responsibilities

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks.

Skills

Problem solving

Analytical skills

Coaching

Team management

Communication

Education

Two years of college completed

Job description

WNS is seeking a skilled team lead in Quezon City to drive performance for banking/financial accounts. The role emphasizes coaching, analytics, and delivering monthly targets within a structured operational framework.

Ideal candidates bring at least two years of relevant experience and a background in finance operations, with a focus on process improvement and stakeholder collaboration.