Client Service Center Leader: Drive Service Excellence

Sun Life Financial

Philippines

On-site

PHP 600,000 - 1,000,000

Full time

4 days ago

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Job summary

Sun Life Financial is seeking a Supervisor to lead our Client Service Center operations in the Philippines. The role focuses on delivering exceptional service, optimizing processes, and maintaining engagement with clients and stakeholders.

You will manage resources, uphold TAT standards, and drive performance through coaching and development of the CSC team. The successful candidate has a 4-year degree with 4–6 years of frontline client servicing experience, strong computer literacy, and

Qualifications

Graduate of a 4-year course with frontline client servicing experience.
Computer literate and a team player.
Knowledge of financial/insurance concepts is an advantage.

Responsibilities

Lead Client Service Center (CSC) operations to ensure exceptional service and engagement.
Allocate resources and monitor CSC performance to meet service targets.
Implement control procedures for accurate processing across Lines of Business.
Ensure 100% compliance with Turnaround Time (TAT) for transactions.
Log and process CSC transactions in Salesforce and related tools.